• 五险一金
• 12%公积金
• 定期体检

1.     Assist guests with all inquiries, both hotel and non-hotel related 
回答客人有关酒店及非酒店的质疑。
2.     Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance
确认贵宾，常规以及长住客人。建立良好关系并提供个性化和超值服务。
3.     Conduct effective shift briefings to ensure hotel activities and operational requirements are known 
有效制作值班简报，确保员工知晓酒店活动及操作要求。
4.     Maintain detailed knowledge of the activities of the day and alert to any potential problems
详细了解酒店日常活动，警惕潜在问题。
5.     Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
6.     Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
按照酒店标准，确保表格、小册子的供给。
7.     Consult Log Book for information/request left by outgoing shift
查看前一个值班在记事薄里留下的信息。
8.     Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。
9.     Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
处理客人送出的邮件、包裹邮资及货物。
10.  Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。
11.  Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
按照酒店政策，在接到外出客人电话时，留言给客人。
12.  Record incoming registered mail, telegram, parcel, telex in appropriate file
存档记录好客人的挂号信、电报、包裹。
13.  Night staff check mail, message of expected guests against the system/computer and expected arrivals
 夜班时，查看预期抵达客人的邮件、信息。
14.  Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
为行李部员工准备工作计划，安排假日及休息时间，考虑并预计大型活动安排，特别是早到或晚到及离店的客人安排。
15.  Make sure Concierge Lounge keep clean all the time, and the operation of Concierge Lounge maintain.    
确保礼宾部要时刻保持卫生清洁, 和礼宾部休息区域的整洁
16.  Perform other duties as maybe assigned by superiors
完成上级布置的其他工作。

台州华鸿铂尔曼酒店是由华鸿嘉信控股集团投资、法国雅高集团管理的高端五星级商务酒店，坐落于台州椒江区江岸尚城 “一江两岸” 核心滨江总部集聚区，依托约 205 米城市地标 “台州之眼” 综合体打造。酒店总建筑面积约 5 万平方米，规划各类高端客房近 200 间，配备一线江景客房、无柱式大宴会厅、多功能会议中心、中餐包厢、全日制西餐厅、行政酒廊、室内恒温泳池、健身中心及 SPA 等完善设施，集商务会议、高端宴请、城市度假、政务接待于一体，定位为台州滨江地标级高端商务酒店，将成为区域高端商务与宴会接待的核心标杆。