• 五险一金
• 12%公积金
• 定期体检

1.	Review all Executive Floor arrival information on a daily basis; VIP, SPG, Regular guests, Groups, special requests etc. 
每班检查当日预到所有行政楼层客人信息，包括贵宾、常规客人、团队的情况以及特别要求
2.	Maintain good working relations with all departments
与所有部门保持良好的工作关系
3.	Familiar with Front Office Standards and Procedures
熟悉前厅部工作标准及程序
4.	Report to management on deficiencies and irregularities noted in the operation
向管理层汇报饭店运行过程中的不足和不合理行为
5.	Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
维持对饭店房价、折扣、包价、饭店设施、特别事件的全面了解
6.	Maintain good knowledge of all corporate programs
维持对饭店相关公司計划的高度了解
7.	Maintain good knowledge of the Marriott Bonvoy, ensuring correct handling, prepares reports and actively participates in enrolling new members
维持对万豪旅享家的高度了解，确保正确处理、准备报告并积极参与发展新会员
8.	Assist in resolving accounting matters, disputes, missing back-ups etc
协助解决财务问題、争议、丢失的备份等
9.	Assist in departmental training and assessments
协助部门的培训和评估
10.	Be alive to new ideas and system which could benefit the department and hotel
积极思考对部门和饭店有利的建议和系统
11.	Obtain guests feedback 
收集客人反馈
12.	Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments
处理客人要求并通过亲自追踪相关部门负责确保客人的要求被满足
13.	Log all incidents of importance and guest comments in shift logbook for Management
在值班记录簿上为管理层记录所有重要事件和客人评论
14.	Use control panel to handle mobile sevice request. Pay attention to mobile service performance.
操作control Panel处理移动服务请求，关注移动服务表现结果。
15.	Maximize greeting and meeting Elite Members, VIPs, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory
尽可能多地欢迎精英籍会员、贵宾、常客和长住客人并确保他们满意分配给他们的房间
16.	Monitor the breakfast and Happy hour on daily basis, ensure there is always sufficient food and beverages.
监督早餐及下午茶， 以确保充足的食品及饮品供应
17.	Monitor and ensure high quality standard is always maintained when serving the guests.
监督早餐及下午茶的服务质量
18.	Monitor and ensure to maintain standard of Social Party (Cocktail Party, etc) to provide social engagements to Executive Floor Guests.
监控并且保证完善社交聚会（例如：鸡尾酒会）的标准，向行政楼层的客人提供优质的社交聚会
19.	Monitor the F&B amenities inventory and requisition on timely basis 
定期监督备品的盘点及申请
20.	Assist in investigating and resolving written guest complaints
协助调查和解决客人的投拆
21.	Maintain effective guest relations, builds rapport and offer personalized service and assistance
维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助
22.	Assist Reception when required, help guest check in, check out, etc
在必要时协助前台工作，帮助客人登记入住，结帐离店等等
23.	Be knowledgeable of the hotel’s emergency procedures in regard to fire, bomb threat, evacuation, etc. as part of the Emergency Response Team
作为饭店紧急行动队的一员，了解饭店关于火灾、空袭、撤退等的紧急程序
24.	Discipline staff when necessary
约束员工遵守纪律
25.	Assist with the preparation of staff rosters
协助准备员工排班
26.	Provide ongoing advice and support to staff under your supervision
协助员工的培训和发展
27.	Supervise staff performance
指导员工表现
28.	Ensure guest needs and reasonable requests are met
确保客人需求和合理要求被满足
29.	Seek opportunities to continually improve guest service
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务
30.	Take appropriate action to resolve guest complaints
采取合适的行动解决客人的投拆
31.	Sell the hotel and Marriott products and services using up-selling and suggestive selling techniques
使用促銷和建议性的销售技巧销售饭店和万豪的产品与服务
32.	Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
维持对产品和服务的高度了解以便于向客人解释及销售服务和设施
33.	Adhere to the hotel’s and emergency policies and procedures
坚持饭店安全制度、紧急情况处理规定和程序
34.	Be familiar with property safety, current first aid and fire emergency procedures
熟悉对财产安全、紧急救护和火警等处理程序
35.	Ensure a high level of cleaning is maintained in Executive Lounge
保持维护所在工作区域的高度整洁
36.	Ensure all reporting and servicing deadlines are met on a timely basis
确保所有报告和服务都按时完成
37.	Abide by the Marriott Care service standard
在工作中遵循万豪关爱对客服务标准
38.	Abide by the Hotel’s Policies and Procedures, Marriott Code of Business Conduct and the hotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守万豪的商业行为规范以及员工手册中的条款。
39.	Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务。

台州华鸿铂尔曼酒店是由华鸿嘉信控股集团投资、法国雅高集团管理的高端五星级商务酒店，坐落于台州椒江区江岸尚城 “一江两岸” 核心滨江总部集聚区，依托约 205 米城市地标 “台州之眼” 综合体打造。酒店总建筑面积约 5 万平方米，规划各类高端客房近 200 间，配备一线江景客房、无柱式大宴会厅、多功能会议中心、中餐包厢、全日制西餐厅、行政酒廊、室内恒温泳池、健身中心及 SPA 等完善设施，集商务会议、高端宴请、城市度假、政务接待于一体，定位为台州滨江地标级高端商务酒店，将成为区域高端商务与宴会接待的核心标杆。