1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards
依照标准及要求及时有效的进行所有准备性工作
2. To engage in food and beverage service delivery as per the predetermined standards and sequence
按照指定的服务标准及流程从事餐前准备
3. To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
熟悉菜单,饮料单及酒水单并能够正确的回应客人的需求
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
以高效,友好,切实的服务达到并超越客人的期望
5. Liases with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly
与厨房,管事部,酒吧,客房部及工程部等相关部门协调以确保每日运营顺利进行
6. Collects and delivers laundry according to hotel procedure
按酒店程序收集并输送布草
7. Checks and collects supplies from the stores according to hotel procedure
按程序检查所需货品,收货
8. Maximizes revenue in the outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
9. Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors
通过向主观报告一些工程及客房方面的不足之使餐厅环境保持在最佳状态
10. Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed
帮助开展工作区域周围的清洁工作以保持卫生高标准
11. Handles customer complaints if possible, or reports them to supervisors.
处理客人投诉并向主管报告投诉信息
12 Adheres and ensures that all policies and procedures, and Staff handbook regulations are abided by
坚持遵守规章制度及员工手册上的规定。
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台州华鸿铂尔曼酒店是由华鸿嘉信控股集团投资、法国雅高集团管理的高端五星级商务酒店,坐落于台州椒江区江岸尚城 “一江两岸” 核心滨江总部集聚区,依托约 205 米城市地标 “台州之眼” 综合体打造。酒店总建筑面积约 5 万平方米,规划各类高端客房近 200 间,配备一线江景客房、无柱式大宴会厅、多功能会议中心、中餐包厢、全日制西餐厅、行政酒廊、室内恒温泳池、健身中心及 SPA 等完善设施,集商务会议、高端宴请、城市度假、政务接待于一体,定位为台州滨江地标级高端商务酒店,将成为区域高端商务与宴会接待的核心标杆。