• 五险一金
• 定期体检
• 技能培训
• 职业发展规划
• 岗位晋升
• 集团内部调动
• 语言培训
• 带薪年假
• 月休8天
• 提供食宿

Manages all operational tasks as well as their respective delegation and follow-up.
管理前厅部所有运营任务以及与之相关的委派与跟进。
Coordinates management of the Front Desk, Executive Floor, Concierge and
Guest Service Center to ensure a smooth operation and the highest level of
guest satisfaction.
协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。
Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
Maintains high visibility with guests and colleagues, ensure
that guest and colleague concerns are resolved in a professional and timely
manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Attends to referred and unsolved problematic situations such as complaint handling, takes
initiative action and be entrepreneurial.
主动关注并参与如客人投诉等待解决问题的跟进和处理。 
Prepare, develop, implement and evaluate up-selling and LCAH member
enrollment strategy, to maximize room revenue & guest loyalty.
起草、发展、实施和评估前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。
Ensures that all Front Office related Hotel Policies and Procedures are adhered.
确保与部门相关的酒店各项政策与程序都被严格执行。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the
hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Oversees group business, reviewing and ensuring details of conference
resumes are met and serve as a liaison with the conference conveners.
监督团队接待，检查并确保团队预订所提出的细节达到要求，并与会议/团队组织者保持联系。
Presence in the Front Office and lobby area at critical guest flow time.
客流高峰期间在前厅及大堂区域督导部门运营。
Involvement in guest complaint handling, whenever the situation
required, adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all
safety & emergency procedures.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。
Verifies that all information requested by the local police authorities are adhered to and
prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
Maintains all information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

台州华鸿铂尔曼酒店是由华鸿嘉信控股集团投资、法国雅高集团管理的高端五星级商务酒店，坐落于台州椒江区江岸尚城 “一江两岸” 核心滨江总部集聚区，依托约 205 米城市地标 “台州之眼” 综合体打造。酒店总建筑面积约 5 万平方米，规划各类高端客房近 200 间，配备一线江景客房、无柱式大宴会厅、多功能会议中心、中餐包厢、全日制西餐厅、行政酒廊、室内恒温泳池、健身中心及 SPA 等完善设施，集商务会议、高端宴请、城市度假、政务接待于一体，定位为台州滨江地标级高端商务酒店，将成为区域高端商务与宴会接待的核心标杆。