INDICATORS OF SUCCESS业绩评估标准：
§ Financial (Restaurant Revenue, Average Check)
财政（餐厅收入，平均消费）
§ Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
宾客满意度和忠诚度（Medallia 分值，意见卡，年度质量检查）
SPECIFIC DUTIES 工作任务
Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:
通过提供“Yes! I Can!”这种坦率真诚的服务不断超越客人期望，创造100%的宾客满意度。
§ Communicates and demonstrates Yes I Can! service to other employees
将“Yes! I Can!” 的服务理念传达给同事
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在提供对客服务时投入更多的注意力和责任心，并依靠团队合作
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
解决宾客问题时仔细聆听、真诚的致歉，找到合适的方法并继续跟进
§ Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
在客人不满意时，承担起关注的责任，做出最好的判定，保证100%的宾客满意度
§ Performs other duties as required to provide Yes I Can! genuine hospitality
履行其他“Yes! I Can!” 服务理念所要求的职责
Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
通过礼貌的问候和及时的领位确保顾客满意：
§ Presents menus, suggests cocktails and/or daily specials.
呈递菜单，推荐酒水或每日特别推荐
§ Exhibits knowledge of all items on the menu and wine list.
展现自己的菜单和酒水知识
§ Prepares order for presentation to guest.
为客人准备展示
§ Replenishes water.
添加水
§ Makes and pours coffee for the customers.
制作并斟倒咖啡
§ Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
在用餐过程中清理桌面，注意使用正确的方法撤走菜品、玻璃器皿和银器
§ Processes customer restaurant bills promptly and accurately.
合时、准确的呈递账单
§ Cleans tables, chairs and floor area.
清洁桌面，椅子以及楼面
§ Resets table quickly.
快速翻台
§ Polishes silverware and folds linen.
擦拭银器，折叠布草
§ Check the overall condition of the dining room, ensuring its readiness for customers.
全面检查餐厅情况，确保已经为接待客人做好了一切准备
§ Assists service team as necessary to meet or exceed guest expectations.
根据需要协助团队成员达到并超越客人的期望
§ Log book and reservations must be read at the beginning of each shift.
每个班次开始前需阅读交班本和预定情况
§ Possesses a valid liquor card at all times.
随时掌握可用的酒水单
§ Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.
学习酒店产品知识、房间设施，以及本地信息等以回应客人的相关问题。推销所有酒店提供的其他服务。
§ Informs supervisor/manager of any customer dissatisfaction.
向主管或经理汇报客人的不满
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用与酒店政策和程序协调一致的方法，及时有效的履行本岗位职责和义务，以达到本职位所要求的目标

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