The Chief Concierge is responsible for ensuring timely and seamless service when Concierge team dealing with guest requests, providing proactive, knowledgeable, engaged service to all guests. The Chief Concierge also holds accountability for instilling consistency of the hotel standards as well as generating and promoting ideas to enhance the guest experience, and increasing transportation revenue.
在对客服务时,首席礼宾司负责确保礼宾部团队服务的及时性和无缝对接,并为客人提供主动且博学的服务。首席礼宾司还负责创新和推广增进宾客体验的理念以及提高车队收入,同时持续贯彻执行酒店标准。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Manage and training Concierge team to ensure engaged, efficient service provided to guests in every interaction.
管理并培训礼宾部团队以确保每一次互动中都为客人提供亲切、有效的服务。
Personal involvement in the arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾的入住、房间介绍以及离店中。
Aware of VIP visitors and loyalty guests, establish and maintain an effective communication system with operation team the arrival, departure and special needs, offer them a polite and courteous personal service.
认知贵宾和忠实宾客,建立并维系与运营团队进行有关贵宾和忠实宾客入住、离店和其他特殊需求的有效沟通体系,并提供有礼有节的个性化服务。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
上饶广丰铂尔曼酒店是有上饶市广丰投融资有限责任公司投资建造,委托法国雅高酒店集团管理的高端商务酒店。酒店静落于澄澈宁静的北湖公园之中。以江南园林为设计内核,将广丰深厚的历史文脉与自然灵韵,凝练于每一处空间细节,江西特有的“四水归堂”设计与东方造景意境相映成趣、相得益彰。交通便利,20分钟车程可达到上饶站,30分钟车程可达上饶三清山机场,1小时车程可达三清山、望仙谷、葛仙村等著名旅游景点。酒店拥有300间现代舒适的客房及套房,全日餐厅、中餐厅等4个风格迥异的餐厅及酒吧;超过2000平米的两个独立大宴会厅及10个多功能会议室,均配有先进完善的会议试听设备;健身房,水疗中心及室内恒温游泳池一应俱全。