MAIN RESPONSIBILITIES:
The role requires someone who is ready to:
1. General
Ensure that service stations are prepared stocked and ready for service.
Greet all guests, using the guests’ name as often as possible.
Take orders, served food and drinks to ensure that guests have a great experience
within the department.
Maintain highest level of cleanliness, including safety of furniture, fixtures and
fittings.
Ensure that the guests bill is accurate.
Ensure that payment is received from all guests, and is posted in Micros.
Recommend and ‘sell’ to guests through menu knowledge, suggestive and up-selling
techniques.
Be responsible for the safe keeping of all keys.
Ensure that all food and beverage products are correctly stored, dated, labelled and
rotated where necessary.
Maintain a high standard of personal appearance and hygiene, and meet hotel
grooming and uniform standards.
Be empowered to deal with guest problems, and to seek advice when unsure what
to do.
Develop self and others, by responding t and giving feedback to other associates.
Comply with food handling procedures.2. Health and Safety Be familiar with property safety, first aid and fire and emergency procedures and
operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential
dangers
Be aware of duty of care and adhere to occupational, health and safety legislation,
policies and procedures
Log security incidents and accidents in accordance with company requirements
REQUIREMENTS:
1. Education
A college graduate or Vocational School graduate
2. Language
Good communication skill in Mandarin and English verbal and listening
3. Work Experience
Past food, beverage, or grocery experience
4. Knowledge
Well-organized and able to multi-task
Enjoy working with people
5. Skills
Flexible and proactive, responding quickly and positively to changing environments.
Quick and good learner
Work both independently and with a team
Positive and can-do attitude
6. Working Environment and schedule
Able to work in shifts on nights, weekends and holidays岗位定位咖啡师通过热情周到的服务,超出宾客预期,给客人带来惊喜体验;保障点单准确、服务高效顺畅。
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