工作职责:
确保您自己和团队都能做到热情欢迎宾客,并与宾客真诚道别;
协助迎宾台或大门处的所有工作,同时确保大堂和礼宾区保持美观整洁;
通过快捷的个性化服务为宾客提供难忘的体验,发现并记录宾客的喜好;
解决宾客的问题,并充分利用宾客的反馈来提升宾客满意度;
收集并分享当地攻略以满足宾客的不时之需,比如体育赛事、名胜古迹和当地餐厅等;
在有限的时间内建立良好的宾客关系;
轻松满足全球各地宾客的多元文化需求。
任职资格:
高中毕业文凭/资格;持有大学学位更佳,但并非必要条件;
至少有4年在奢华酒店或同类型酒店担任礼宾员或相关职务的工作经验;
必须掌握流利的英语和当地语言,掌握其它语言者优先考虑;
至少1年管理经验,或学历加经验达到同等水平。
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