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岗位职责
- 严格遵守万豪集团服务标准 SOP，兼顾咖啡厅与大堂吧岗位工作；负责咖啡厅自助餐、零点服务，同时承担大堂吧酒水、茶饮、简餐接待服务，完成引位、点单、出品核对、上菜、饮品制作协助、撤台收台等全流程服务工作。
- 筹备开业阶段，参与咖啡厅、大堂吧物资盘点，餐具、杯具清点归类，摆台实操、酒水知识、服务流程培训演练，熟悉酒水单、菜单，完成开业模拟接待等各项筹备工作。
- 熟悉咖啡厅菜品、大堂吧鸡尾酒、洋酒、红酒、茶饮、咖啡产品知识，能够向宾客做好产品介绍与推荐。
- 负责维护咖啡厅、大堂吧区域环境卫生，做好餐具、杯具清洗归置；协助酒水、物料盘点，及时上报物资损耗及库存不足情况。
- 及时响应宾客诉求，妥善处理现场服务问题，配合完成 VIP 宾客接待；高峰期听从领班调度，兼顾咖啡厅与大堂吧两边客流。
- 做好交接班记录，反馈宾客意见；发现设备损坏及时上报；完成上级交办的其他餐饮服务工作。
任职要求
- 中专及以上学历，酒店管理、餐饮相关专业优先；有酒店筹备开业经验优先，有高端酒店咖啡厅、大堂吧服务经验优先，优秀应届生可培养。
- 形象气质得体，普通话流利，具备基础英语口语，可接待外籍宾客优先。
- 了解咖啡、酒水、茶饮相关知识优先；能够兼顾两个区域轮动工作。
- 能适应晚班、周末及节假日排班，接受客流高峰期加班，抗压能力强，手脚勤快。
- 服务意识良好，善于沟通，具备团队协作精神，服从酒店岗位调度安排。
- 认同万豪集团各项管理制度。
语言能力：英语-一般计算机能力：一般年龄要求：25-35岁 
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
大理洱海万怡酒店与大理洱海万豪万枫酒店坐落于洱海之畔，地处大理下关中心区，依托苍山洱海得天独厚的自然景观，将国际品牌的现代旅居体验与大理独特的度假氛围相融合。两家酒店地理位置优越，便捷连接大理火车站及大理凤仪机场，步行数分钟即可抵达洱海沿岸，周边商业、餐饮及生活配套完善，为宾客及酒店员工提供便利舒适的旅居与工作环境。Courtyard by Marriott Dali and Fairfield by Marriott Dali Erhai are located in the heart of Dali’s Xiaguan district, just moments from the shores of Erhai Lake. Surrounded by the natural beauty of Cangshan Mountain and Erhai Lake, the two hotels combine the contemporary experience of internationally recognized brands with Dali’s distinctive resort lifestyle. Ideally located with convenientaccess to Dali Railway Station and Dali Fengyi Airport, the hotels are also within a few minutes’ walk of the Erhai waterfront. A wide range of shopping, dining and lifestyle amenities nearby provides both guests and associates with a convenient and comfortable environment.大理洱海万怡酒店以现代、舒适且富有活力的空间体验为特色，拥有开阔的苍山洱海景观，并配备屋顶海景无边泳池、海景宴会厅、多功能会议空间、健身中心、咖啡厅及酒吧等多元设施，为商务、会议及休闲度假宾客打造兼具品质与格调的旅居体验。Courtyard by Marriott Dali offers a modern, comfortable and vibrant experience complemented by expansive views of Cangshan Mountain and Erhai Lake. The hotel features a rooftop infinity pool overlooking the lake, a scenic banquet hall, versatile meeting spaces, a fitness center, café and bar, creating a stylish and inspiring setting for business travelers, meetings and events, as well as leisure guests.大理洱海万豪万枫酒店延续 Fairfield by Marriott 简约、自在、可靠的品牌理念，坐拥优越的洱海景观，步行数分钟即可抵达洱海沿岸。酒店同时配备休闲空间及完善的餐饮、健身设施，为宾客带来轻松舒适的入住体验。Fairfield by Marriott Dali Erhai embodies the brand’s spirit of simplicity, comfort and reliability,complemented by beautiful views of Erhai Lake and convenient access to the waterfront within a few minutes’ walk. The hotel also features inviting social spaces, dining and fitness facilities, providing guests with an effortless and comfortable stay.两家酒店共同构成万豪国际旗下双品牌酒店项目，以各具特色的品牌定位与共享的人才发展平台，为团队成员提供更加多元的职业成长与发展机会。Together, Courtyard by Marriott Dali Erhai and Fairfield by Marriott Dali Erhai form a dual-brand hotel project under Marriott International. With two distinctive brand experiences and a shared platform for talent development, the hotels offer associates diverse opportunities for professional growth and career development.
