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岗位职责
- 严格执行万豪集团服务标准及 SOP 流程，协助前台经理统筹前厅日常运营管理；酒店处于筹备开业阶段，深度参与开业筹备：前台制度梳理、物资盘点、岗位流程搭建、全员服务模拟演练、开业验收相关工作。
- 督导前台接待员完成宾客入住、退房、结账开票、房态核对等全流程业务；监督前台账务、票据、发票管理，落实日清日结，符合集团财务规范。
- 处理升级宾客投诉、复杂客诉及特殊宾客需求，协调酒店各部门解决现场问题，保障宾客体验，维护万豪品牌服务口碑。
- 负责前台班组管理：排班调度、现场工作督导、交接班审核，跟进班次信息完整传递；开展班组日常带教、服务巡检，规范员工仪容仪表、服务礼仪。
- 推进万豪旅享家会员推广，统筹酒店前厅营销活动落地，协助完成开业期间各类主题活动执行。
- 监控 PMS 系统房态、预订信息，核对预订变更、团队订单，规避运营差错；做好前台物资、客用品管控与库存盘点。
- 协助经理完成部门报表、数据统计；配合人事完成前台人员面试、在岗培训，参与搭建前厅团队；协助线上平台宾客咨询管理等工作。
任职要求
- 大专及以上学历，酒店管理相关专业优先；有酒店开业筹备经验优先，具备国际连锁 / 万豪体系前厅岗位经验优先。
- 拥有 2 年及以上高端酒店前台工作经验，至少 1 年前厅主管管理经验，熟悉前厅全套运营流程，熟练操作 PMS 酒店管理系统。
- 普通话流利，具备基础口语能力，能够对接外籍宾客；熟悉万豪集团服务标准优先。
- 具备较强团队管理、沟通协调能力，抗压能力强，筹备阶段事务繁杂，能够适应轮班及应急加班。
- 擅长客诉处理，风险意识强，账务严谨细心，具备现场问题统筹处置能力。
- 认同万豪集团管理制度，目标感强，有团队建设意识，愿意投身新酒店开业全流程工作。
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好年龄要求：25-35岁 
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
大理洱海万怡酒店与大理洱海万豪万枫酒店坐落于洱海之畔，地处大理下关中心区，依托苍山洱海得天独厚的自然景观，将国际品牌的现代旅居体验与大理独特的度假氛围相融合。两家酒店地理位置优越，便捷连接大理火车站及大理凤仪机场，步行数分钟即可抵达洱海沿岸，周边商业、餐饮及生活配套完善，为宾客及酒店员工提供便利舒适的旅居与工作环境。Courtyard by Marriott Dali and Fairfield by Marriott Dali Erhai are located in the heart of Dali’s Xiaguan district, just moments from the shores of Erhai Lake. Surrounded by the natural beauty of Cangshan Mountain and Erhai Lake, the two hotels combine the contemporary experience of internationally recognized brands with Dali’s distinctive resort lifestyle. Ideally located with convenientaccess to Dali Railway Station and Dali Fengyi Airport, the hotels are also within a few minutes’ walk of the Erhai waterfront. A wide range of shopping, dining and lifestyle amenities nearby provides both guests and associates with a convenient and comfortable environment.大理洱海万怡酒店以现代、舒适且富有活力的空间体验为特色，拥有开阔的苍山洱海景观，并配备屋顶海景无边泳池、海景宴会厅、多功能会议空间、健身中心、咖啡厅及酒吧等多元设施，为商务、会议及休闲度假宾客打造兼具品质与格调的旅居体验。Courtyard by Marriott Dali offers a modern, comfortable and vibrant experience complemented by expansive views of Cangshan Mountain and Erhai Lake. The hotel features a rooftop infinity pool overlooking the lake, a scenic banquet hall, versatile meeting spaces, a fitness center, café and bar, creating a stylish and inspiring setting for business travelers, meetings and events, as well as leisure guests.大理洱海万豪万枫酒店延续 Fairfield by Marriott 简约、自在、可靠的品牌理念，坐拥优越的洱海景观，步行数分钟即可抵达洱海沿岸。酒店同时配备休闲空间及完善的餐饮、健身设施，为宾客带来轻松舒适的入住体验。Fairfield by Marriott Dali Erhai embodies the brand’s spirit of simplicity, comfort and reliability,complemented by beautiful views of Erhai Lake and convenient access to the waterfront within a few minutes’ walk. The hotel also features inviting social spaces, dining and fitness facilities, providing guests with an effortless and comfortable stay.两家酒店共同构成万豪国际旗下双品牌酒店项目，以各具特色的品牌定位与共享的人才发展平台，为团队成员提供更加多元的职业成长与发展机会。Together, Courtyard by Marriott Dali Erhai and Fairfield by Marriott Dali Erhai form a dual-brand hotel project under Marriott International. With two distinctive brand experiences and a shared platform for talent development, the hotels offer associates diverse opportunities for professional growth and career development.
