【岗位职责】
1. 领导并监督所在餐厅确保服务流程符合质量与效率标准,持续提升客户满意度;
2. 统筹员工排班、任务分配与绩效反馈,保障营业时段内门店有序运转;
3. 主动响应客人需求与投诉,及时协调解决服务问题,落实客户体验优化措施;
4. 库存盘点、现金收付及食品安全执行,严格遵守国家卫生规范及企业管理制度;
5. 协同厨房部门,确保出品时效性与服务一致性;
6. 组织开展在岗培训与技能提升活动,强化团队服务意识与专业能力;
7. 监控食品、酒水及物料库存动态,协同采购完成订单管理与成本控制;
8. 定期开展安全自查,落实健康、消防及操作规范要求,及时整改隐患。
【岗位要求】
1. 具有2年以上餐饮或酒店行业基层管理经验,熟悉服务型团队运作模式;
2. 具备良好的组织协调能力与员工辅导能力,能有效激励团队达成服务目标;
3. 沟通表达清晰,服务意识强,具备妥善处理客户异议的实际经验;
4. 熟悉餐饮运营流程,掌握基础库存管理、食品安全法规;
5. 具备良好中文表达能力;
6. 能适应餐饮行业工作节奏,接受轮班制安排;
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