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【岗位职责】
1. 统筹前厅日常运营，落实入住、退房等接待服务标准
2. 监督前台员工服务规范，提升服务品质。
3. 处理客诉及突发情况，保障宾客满意度。
4. 安排前厅排班，组织员工培训考核，建设团队。
5. 跟进房态与预订，合理调配人力，助力营收达成。
6. 管理前厅环境、物资及设施，保障正常运转。【岗位要求】
1. 有同岗位工作经验优先。
2. 服务意识佳，耐心亲和，善于沟通协调，有现场应急及团队管理能力。3. 责任心强，接受倒班。
4. 形象端正，普通话流利，有基础英语优先。
国际联号工作经历：优先计算机能力：熟练年龄要求：25-35岁 
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酒店业--国内高端酒店/5星级
100-499人
国有企业
武汉江夏万达锦华酒店 | Wanda Jin Wuhan Jiangxia标准五星级 · 筹备中 | Standard Five-Star · Pre-opening武汉江夏万达锦华酒店是万达酒店及度假村旗下高端优选品牌“万达锦华”在江夏区的重要布局，位于区域重点项目“江夏之星”，规划客房238间，设餐饮、宴会、健身房等设施，可满足高端住宿、商务宴请、婚宴及会议活动需求。酒店由武汉市江夏区城投集团投资兴建，委托万达酒店及度假村全权管理，按标准五星级酒店打造。现正火热筹备，诚邀各界英才加入，共创江夏高端酒店新标杆。Wanda Jin Wuhan Jiangxia is a strategic presence of Wanda Jin, an upper-upscale preferred brand under Wanda Hotels & Resorts. Located in “Jiangxia Star”, it plans 238 guest rooms with dining, banquet and fitness facilities, serving high-end accommodation, business banquets, weddings and MICE. Invested and constructed by Wuhan Jiangxia District Urban Construction Investment Group and fully managed by Wanda Hotels & Resorts, it is positioned as a standard five-star hotel. Now in pre-opening, we sincerely invite talents to join us.关于万达酒店及度假村 | About Wanda Hotels & Resorts万达酒店及度假村是万达集团旗下专业酒店管理公司，业务涵盖设计、建设与运营，主要品牌包含瑞华、文华、嘉华、锦华、颐华、美华、悦华，致力于提供高品质商旅与度假体验。Wanda Hotels & Resorts, a professional hotel management company under Wanda Group, integrates design, construction and operation. Its major brands include Wanda Reign, Wanda Vista, Wanda Realm, Wanda Jin, Wanda Yi, Wanda Moments and Wanda Yue, dedicated to premium business and leisure experiences.关于武汉市江夏区城投集团 | About Wuhan Jiangxia District Urban Construction Investment Group武汉市江夏区城投集团是江夏区重要国有投资运营平台，承担城市建设、投资开发与资产运营，推动区域功能升级与产业发展。Wuhan Jiangxia District Urban Construction Investment Group is a key state-owned investment and operation platform in Jiangxia District, undertaking urban construction, investment development and asset operation to promote regional upgrading and industrial growth.诚邀加入 | Join Us共创江夏高端酒店新标杆。Together, let’s set a new benchmark for high-end hospitality in Jiangxia.
