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Job Description
职位描述
The Telephone Operator is responsible for overall guest satisfaction by creating a delightful communications with guests in accordance with the objectives, performance and quality standards established by the hotel. Also require to react in emergency situations.
总机话务员的职责是在保证酒店制定的目标、绩效和质量标准的前提下,与客人进行愉快的沟通来确保客人的总体满意度。同时也需要在紧急情况下做出反应。
Job Requested
职位要求
1. Good communication skills.
良好的沟通技巧
2. A team player with ability to multi-task and remaincomposed at all times.
富有团队精神,有条不紊地完成多项任务并可以始终保持镇静。
3. Able to communicate, both written and spoken, in Englishand Mandarin (Cantonese would be an advantage).
能够用英语进行口头交流
上海国际贵都大饭店隶属于上海市东湖(集团)有限公司,地处繁忙喧嚣的城市中心交通便利,在周边著名景点和静安文化氛围环绕之中散发着浓郁的艺术和人文气息。酒店注重人文关怀,致力于员工的职业发展,关心员工的工作和生活。酒店福利:年终奖金、五险一金、带薪假期、节日福利、专业培训。