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Job Description 岗位职责:
1. Greets guests and processes hotel registration.
问候宾客为其办理登记
2. Develop good open communication and rapport with all
guests. Recognise return guests and ensure all guests
expectations are met and exceeded at all times.
与宾客建立良好关系,能识别常客并达到和超越宾客期望
3.Ensure all guest account details are correct and accurate.
确保宾客的账目的准确性
4. Keeps current on hotel accommodations, services and area
attractions.
维持酒店的客房,服务等
5. Responds to customer inquiries for information.
反馈宾客的问询
6.Arranges for services requested by the guest by working
with other departments as appropriate.
宾客或其他部门有需求时提供协助
Job Requirement 岗位要求:
1. One year front office experience is preferred
一年以上前厅部工作经验优先
2.High school diploma required
高中以上学历
3.Strong computer systems skills
熟悉电脑操作系统
4.Excellent communication skills
良好沟通技巧
5.Able to collaborate effectively with other hotel employees
and managers
能有效地与酒店同事及经理沟通
6.Ability to work a flexible schedule
愿意倒班
上海国际贵都大饭店隶属于上海市东湖(集团)有限公司,地处繁忙喧嚣的城市中心交通便利,在周边著名景点和静安文化氛围环绕之中散发着浓郁的艺术和人文气息。酒店注重人文关怀,致力于员工的职业发展,关心员工的工作和生活。酒店福利:年终奖金、五险一金、带薪假期、节日福利、专业培训。