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岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、有志于长期在酒店业发展;
2、良好的英文基础,善于沟通与表达。
顺德喜来登酒店Sheraton Shunde Hotel 顺德喜来登酒店是顺德首家国际豪华品牌酒店,坐落于繁华的大良新城区德胜河边。酒店提供宽敞舒适的客房385间,一系列精心设计的餐厅和厨师特荐的美食,让您在欣赏优雅环境的同时,还可以体验难忘的用餐经历。面积达1338平方米的大宴会厅及9个不同尺寸的多功能厅能满足您从小型会议到1200人的大型宴会的需求。酒店还设有现代的水疗和健身设施。不论商务还是观光,您都能在顺德喜来登酒店找到家的温暖与热情,感受喜来登给您提供的个性化服务。 The first international luxury branded hotel in Shunde, Sheraton Shunde Hotel is strategically located in the flourishing new development centre of Daliang. With beautiful scenic views of the parks and the Desheng River, the hotel offers 385 spacious guest rooms and suites for accommodation and an array of aesthetically designed restaurants featuring gourmet chefs. For meetings and events, the 1,338 sq.m ballroom and the nine function rooms can cater to a small-scale meeting or a banquet of up to 1,200 persons. State-of-the-art spa and fitness facilities are also available. Business or leisure guests can experience a “sense of belonging” when staying at Sheraton Shunde Hotel, where their renowned hospitality will make every guest feel extra special.