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Duties & Responsibilities:
职责义务:
Administration 行政
1 Comply with and implement theSwisstouches' rules and regulations, relevant provisions of the family memberhandbook, and brand culture standards.
遵守并执行公司的各项规章制度、家庭成员手册相关规定、品牌文化标准。
2. Comply with the Swisstouches' professional ethics requirements, maintain the Swisstouches' image andinterests, have no business immorality, keep human resources secrets, andcooperate with the publicity of the company.
遵守公司职业道德要求,维护公司形象和利益,无商业不道德行为,保守人事机密,配合宣传公司。
Brand 品牌
1. Represent thebrand by strictly following to and delivering the Swisstouches Brand Standardsat all times;
严格执行品牌要求及传播品牌文化;
2. Being an excellent example of Brand standards at alltimes, take the role as Brand Ambassador;
担任品牌大使的角色,时刻践行品牌标准;
3. Represent the Brand by hosting VIP guests’ visit toHead Office and hotel;
作为品牌代表欢迎并接待到访总部及酒店的贵宾;
4. To develop new concepts to support each brand;
开发新的概念支持每一个品牌;
5. Conduct brandaudit each year to all hotels;
对旗下各家酒店进行品牌审计;
6. To develop Standard Operation Procedures and relatedtraining programs to deliver Brand standards. Play important role in trainingdelivery to ensure quality of standard implementation;
开发品牌标准运作流程及相应的培训教材,实施培训以保证品牌标准实行的一致性;
7. Participate in organizing rewards and SCHP programs;
参与组织各项奖项及瑞斯丽酒店专业认证培训;
8. Work in closerelationship with the appointed designer and head of engineering to create theexterior and interior design strictly following our brand standard;
与设计方及总部工程总监密切合作,以按照集团品牌标准严格的创建内部及外部的设计;
9. Participate in preparation and implementation of departmentaland other Head Office/ hotel competitions and events;
参与部门及总部/酒店竞赛活动的组织和实施;
10. Participate in developing and implementing various oftraining programs for Head Office/ Hotel;
参加总部/酒店培训项目的开发和实施;
11. Conduct audit on Brand quality in hotel properties andfollow up the enhancements;
在酒店中进行品牌标准/ 质量审计,并追踪整改效果;
12. Cooperate with HR of Head Office in selection processto identify the Brand- fit ManagementTrainee from HTMi;
配合总部人力资源部甄选来自HTMi的管理培训生,确定适合品牌的人选;
13. Complete otherwork and tasks that supervisor assigned.
完成领导交给的其他相关工作或任务。
QualificationsGuidelines:
任职要求:
1. Ambitious &positive
事业心强,积极向上
2. Quick responses onchanges based on Brand development needs
对于品牌发展的不同阶段带来的变化及调整有很强的适应能力
3. Enoughunderstanding on Brand Culture & Standard
对品牌文化及标准有充分的理解
4. Quality focused
注重品质
5. Good presentation &training skills
良好的演讲及培训技能
6. Excellent communication skills, ability to driveoutcome by working with stakeholders
优秀的沟通协调能力,可以推动团队共同达成目标
7. Native language is English
母语为英语
8. Some understanding of Chinese Culture &Language would be a plus
了解中国文化及语言者优先
9. Professionalimage & behavior
专业的外表及行为举止
10. Bachelor Degree orhigher qualification ofHospitality Management
酒店管理专业学士学位及以上
11. At least five years hospitality experience or related
至少五年酒店工作经验
12. Reference Letters from employers or university
雇主或院校推荐信函
Swisstouches Hotels & Resorts 瑞士瑞斯丽酒店管理集团──源于瑞士、由瑞士人自主经营管理的瑞士酒店品牌With its origins in the Swiss Alps, Swisstouches Hotels & Resorts has a new and exciting collection of hotel brands offering famous Swiss hospitality service, and a unique blend of hospitality relaxation concepts for all business and leisure guests. For new hotels and resorts, Swisstouches Hotels & Resorts creates brands that have many points for guests to remember in details of design, services and products. Creating memorable points is something valued by guests, especially those who frequently stay in hotels. Each Swisstouches hotel has at least 100 Memorable Points both obvious and subliminal, in all parts of the guest experience of “Unique Relaxation”. The intent is not to create a standard design style, but rather one of consistent quality, ambiance and uniqueness representing the values of beautiful Switzerland, nature, warmth and coziness.Swisstouches focuses on creating an easy working atmosphere and planning long-time career development for hotel employees, who will be certificated to Swiss hotel management training diploma and MBA degree. "Arrive as a staff member, become a manager" "Arrive as a manager, become a general manager". Welcome to join professional Swisstouches Hotels and Resorts Management Family!“Swisstouches”瑞士瑞斯丽酒店管理集团旨在为全球客户提供瑞士一流的酒店管理与服务,总部位于瑞士阿尔卑斯山下,这里风光旖旎,景致迷人,瑞斯丽“独特休闲”的管理理念及经营模式,皆源自于此。 瑞斯丽的理念是不断营造令客人印象深刻的酒店品牌,这来自于设计、服务及产品中细节的体现,创造让宾客难忘的细节,尤其是让常住客人不断感受回家的亲切,希望在宾客体验的每一个必要环节,都能为到访者留下深刻的、积极的住店体验和印象。 在尊重、补充、支持和接受国家及地方文化的同时,将瑞士精致的酒店管理艺术带入所管理的酒店。在这里,我们重新定义奢华,为客人提供个性化的世界知名的瑞士酒店管理服务,并以其独有的、休闲放松的经营理念,使顾客体验到瑞士风情的待客之道——这就是瑞斯丽的方式。瑞斯丽酒店管理集团注重对员工轻松工作氛围的营造及长期职业生涯的规划,为不同级别的员工提供瑞士国际酒店旅游管理学院的专业培训,并颁发证书及MBA学位。“现在的员工,未来的经理”,“现在的经理,未来的总经理”。瑞斯丽大家庭,欢迎您的加入!