- Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
了解酒店目标客户的需求及相应的行业知识,确保酒店的产品及服务优于竞争对手酒店,最大化的提高生意装换率及客户满意度。
- Prepare Weekly Events Forecast and seize upselling opportunities
准备每周活动的预测和把握扩大销售的机会。
- Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
确保生意的及时跟进及同客户建立战略合作的关系,提升并维持生意转换率及客人满意度始终维持高水准。
- Supervise the timely delivery of Master Invoice to customers and facilitate payment
跟进客户发票交付以及加快客人付款。
- Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
与预订部,市场销售部,餐饮部通力合作以确保所有环节顺利进行。
- In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在会议计划过程中,同会议主办方充分沟通,考虑活动的流程,餐饮安排,菜单定制,布置需要等因素,确保活动场地的优化使用,提高会议执行的效率。
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
每天每个会议筹办者见面汇报日常事件,检讨消费,账单和任何异常合约估计最终计费帐单和审查
- Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
计划和进行事前与客户以及餐饮工作人员协商,以确定潜在的客户体验的增强
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新华海颐酒店集团(简称新华海颐,英文XHYEE HOTELS & RESORTS GROUP)是“中国文化产业集团30强”四川新华发行集团旗下从事酒店管理、餐饮管理、物业管理,以及酒店旅游相关产业投资与管理的的专业集团,是四川省首批获得甲级资质的饭店管理公司。提供酒店委托管理、特许经营和咨询顾问服务,含决策咨询、项目可研、联合设计、工程协助、开业管理、评星升级、教育培训等。公司营运获得星级饭店、绿色饭店等认证的城市商务酒店群、休闲度假酒店群等12家,产品覆盖从经济型到五星级全系列酒店,并为大型品牌机构提供高品质物业服务。因产业发展需要,集团本部面向全国诚聘高中级管理人才和技术专才,热忱欢迎加盟新华海颐事业。