招聘前台接待员 Guest Service Agent_三亚半山半岛洲际度假酒店招聘信息-最佳东方

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

您认为自己是优秀的前台接待员吗？

您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。

1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

2.Drive the business .

积极推动酒店生意

3.Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

4.Maintains intimate knowledge of departmental standards and procedures

熟知部门标准工作程序。

5.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

6.Maintains cashier float and ensures accurate daily report of all money received

保持库存现金限额并保证每日对所收现金进行准确报告。

7.Cashes hotel guest’s personal and travelers checks and assists with currency exchange

为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

8.Keeps abreast of all modifications to accounting policies and procedures

随时留意会计政策和工作程序的变化。

9.Responsible and attends to guest’s request of using the service of safety box at all times

随时负责回应客人关于使用保险箱服务的要求。

10.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

11.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

12.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

13.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

14.Performs the audit balances and prepares all works for audit in an orderly fashion

执行审计结余，并为审计工作进行各项有序的准备。

15.When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

16.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

17.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

18.Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

三亚半山半岛洲际度假酒店，由全球酒店行业领军者洲际酒店集团管理，是一家国际品牌五星级度假酒店，地处三亚风光最宜人的景区之一——小东海。酒店共有343套客房，其中包括24栋独立的海滨别墅。宾客可随心享用酒店内的5个泳池，6间餐厅及酒吧，更可在我们的洲际水疗会所内享受身心舒展的美妙旅程。此外，酒店设有1间无柱式宴会厅及7间会议室，巧思设计旨在满足各类会议与聚会需要。自2010年7月1日开业以来，酒店600多名员工，每年为超过数以万计的客人创造美妙的入住时光。优厚的福利待遇用餐：酒店和宿舍均有员工自助式餐厅，每日三餐免费开放。住宿：我们免费提供温馨舒适的员工宿舍、房间内配空调、全天热水、床上用品、免费无线网络、私人衣柜、自助式洗衣机等。健身娱乐设施：健身房、阅览室、乒乓球室、桌球室等。丰富多彩的培训和员工活动，国内外姐妹酒店交叉培训机会，国内外姐妹酒店锦鲤还乡工作机会，洲际酒店集团人才发展计划等。了解更多员工活动及相关信息，敬请关注我们的公众微信@三亚半山半岛洲际度假酒店人力资源部。公开招聘日时间：周一至周五 10:00—17:00应聘资料：一张彩色近照、身份证、相关学历或资格证书。应聘邮箱：Career@icsanya.com需在邮件标题注明您的求职意向。