招聘洲际俱乐部经理 Club IC Manager_三亚半山半岛洲际度假酒店招聘信息-最佳东方

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

您认为自己是优秀的洲际俱乐部经理吗？

您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。

1.Manage club HOE and FFE, ensure club operation smoothly and efficiently, ensure that guests receive prompt, professional attention and personal recognition.

管理好俱乐部的固定资产及易耗品，确保俱乐部的良好日常运作，确保客人得到快速的，专业的服务和个人关注。

2.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting club and hotel operations.

直接向前厅部经理汇报并就所有与俱乐部和酒店运作相关的问题进行沟通。

3.Drive the business .

积极推动酒店生意

4.Provides functional assistance and direction to all departments.

向所有部门提供功能性支持和指导。

5.Well managed staff on duty, balance department OT and AL, Ensure proper staffing at all times

合理安排员工班次, 把控团队加班补休以及年假情况,确保有足够员工服务客人.

6.Take responsibility for all club inventory, FFE and HOE, make sure proper inventory for daily operation.

负责俱乐部所有的库存,低值易耗品以及固定资产,确保日常运营中有足够的用量.

7.Cooperates, coordinates and communicates with other hotel departments as required.

按需要与酒店其它部门进行合作、协调和沟通。

8.Ensure that SOP, Checklist, Service standard are properly understood and followed through

确保标准营运流程,检查清单,品牌标准等被团队理解并遵循.

9.Ensure staff is properly trained and has the tools and equipment to carry out job duties.

确保为员工提供适当培训,保证为他们配备完成工作所需的各种工具和设备.

10.Pay attention to team performance, daily share information to team and get feedback, coach and training staff, take care of each team member and also employee satisfaction.

密切关注团队的表现情况,日常分享信息给团队并获得反馈,培训和指导员工,关注好团队成员和员工满意度.

11.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

12.Responds to guest needs and resolves related problems

就客人的需求做出反应并解决相关问题。

13.Assist FOM achieve Heartbeat score, Ensures VIPs and IHG Rewards Club guests receive special attention

协助前厅部经理完成心语分数,保证贵宾和IHG优悦会会员受到特别关照。

14.Inspects club regularly for cleanliness.

定期检查俱乐部的清洁状况。

15.Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

监督员工的行为、制服穿着、卫生和外表形象。

16.To handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

处理客人投诉,礼貌高效的帮客人解决问题,确保客人满意度

17.To be well versed with the emergency procedures and be able to lead and direct hotel guests and fellow team members in such occasions. To have a sound knowledge on the roles of the team members during emergencies and to delegate effectively to ensure safety of both people and properties of the hotel. Also to have a detailed knowledge on the various types of reports to be generated during such occasion to ensure proper auditing and record of both people and property involved.

要熟知应急程序，在此类情况发生时，能够引领员工和指导在店客人。在紧急情况发生期间，团队成员应利用全面的知识有效的指导并保护酒店及客人人身及财产安全，同时熟知各类报告的生成以确保酒店及客人相关财产的审核和记录。

18.To provide feedback during briefing daily at all shifts to the team members on suggestions or complaints from guests regarding the level of service. Pace of workflow at the Club Lounge should also be highlighted and to identify the reason behind it and share the improved method.

在日常会上反馈不同班次所收集到的服务相关的员工意见及客人的评论。强调加快行政酒廊的工作流程，找出原因并分享提升方案。

三亚半山半岛洲际度假酒店，由全球酒店行业领军者洲际酒店集团管理，是一家国际品牌五星级度假酒店，地处三亚风光最宜人的景区之一——小东海。酒店共有343套客房，其中包括24栋独立的海滨别墅。宾客可随心享用酒店内的5个泳池，6间餐厅及酒吧，更可在我们的洲际水疗会所内享受身心舒展的美妙旅程。此外，酒店设有1间无柱式宴会厅及7间会议室，巧思设计旨在满足各类会议与聚会需要。自2010年7月1日开业以来，酒店600多名员工，每年为超过数以万计的客人创造美妙的入住时光。优厚的福利待遇用餐：酒店和宿舍均有员工自助式餐厅，每日三餐免费开放。住宿：我们免费提供温馨舒适的员工宿舍、房间内配空调、全天热水、床上用品、免费无线网络、私人衣柜、自助式洗衣机等。健身娱乐设施：健身房、阅览室、乒乓球室、桌球室等。丰富多彩的培训和员工活动，国内外姐妹酒店交叉培训机会，国内外姐妹酒店锦鲤还乡工作机会，洲际酒店集团人才发展计划等。了解更多员工活动及相关信息，敬请关注我们的公众微信@三亚半山半岛洲际度假酒店人力资源部。公开招聘日时间：周一至周五 10:00—17:00应聘资料：一张彩色近照、身份证、相关学历或资格证书。应聘邮箱：Career@icsanya.com需在邮件标题注明您的求职意向。