招聘Reservation Supervisor 预订部主管_Amanfayun 法云安缦招聘信息-最佳东方

KEY DUTIES AND RESPONSIBILITIES 主要工作职责:

To assist S&M
department in ensuring that the Departmental Operating Budget is adhered to and that all costs are strictly
协助销售部达成部门预算
Be able to stand or
making his/her own decision, even superior is not around
能够做正确的判断和决定
Initiates action to
ensure guest comfort, safety and satisfaction
确保客人的舒适性，安全性和满意度
Train reservation
agents to meet its standard
培训预订部文员达到预订部要求和标准
Applies policy and
procedure guidelines to solve problems in terms of guest complaints and others
处理并解决客人的投诉和其他问题
Coordinates with the
team in order to maintain an effective atmosphere and an efficient service
和各部门良好合作，保持有效工作的氛围和高效的服务
To follow policy and
procedure in confirming room rate and deposit based on management courtesy
根据酒店政策确认房价和要求预付款
Be proactive in
assisting reservation with all requests, ensure that the explanation is clear
and updated, handle with helpful manner and friendly, and utilize guest name at
all the times
积极主动地协助客人所有预订需求，乐于助人，确保清楚地解释和更新，沟通中称呼客人名字。
Handling reservation
and ensure getting all complete names, flight details, method of payment as
well as correct contact details.
处理预订，确保获得客人所有客人全名，航班信息，付款方式以及正确的联系方式
To arrange and
organize guest request with other department , ensure that all is in order
与其它相关部门沟通并组织安排客人的要求，确保准确无误
To provide accurate
information for other department in related to guest preference, time of
arrival and departure mentioned on the booking
把客人的喜好，到达/离店时间等准确信息提供给到相关的其他部门
Ensure that all
enquiries are answered promptly and do necessary remark /highlight for any
specific request
及时答复所有问询，对于客人特殊需求要做好必要的记录/强调
To update all guest
profiles based on Corporate office standard
根据总部的标准，更新客人的profile
Cross checking "booking
report" and " Expected Arrival report" generated by ACR/GDS/WEB
to avoid discrepancies as well as ability to making sure interface is working
in order
检查ACR/GDS/WEB的预定，以避免漏失，同时检查Interface工作是否正常
Work with Reservation
Center closely, in order to make sure guest’s booking going on smoothly.
与预定中心密切合作，保证客人的预定准确顺畅的进行
To improve and update
knowledge of job, hotel facilities in general and be familiar with Aman resorts
properties
提高更新工作相关知识，酒店设施，并熟悉所有安缦酒店
To work with other
Front Office staff to coordinate a smooth operation
和前厅部同事合作，确保日常运营顺畅
Communicate with other
department on any case to maximize guest satisfaction
有情况时与其它部门沟通，以提升客人的满意度
Always up sell room
and guest activities to maximize hotel revenue
Up sell 房型和宾客活动，使酒店收益最大化

JOB REQUIRMENTS 任职要求:

1.Bilingual in both English and Mandarin （verbal & written）

具有良好的语言能力：英语和普通话
2. Experience in Reservation or Front Desk is necessary; Luxury five star experience is preferred

具备预订部或前台工作经验，有奢华品牌酒店经验者优先考虑

3. Familiar with rate policy and revenue management.

熟悉价格政策及收益管理

杭州法云安缦位于西湖西侧的山谷之间，距杭州市中心20分钟车程。沿路两旁竹林密布、草木青翠，经过植物园和西湖内部水路，便来到天竺寺和天竺古村落。法云安缦即座落于天竺古村另一侧，北高峰之麓，毗邻灵隐寺和永福寺。此处包括周围茶园在内，占地面积共计14公顷；共有47处居所，始建于唐朝，曾为附近茶园村民所住。　　杭州法云安缦之侧，紧邻灵隐寺的是永福寺；上至山腰，便是韬光寺观海楼，越过群山翠谷，远眺西湖和杭州城，湖光山色，尽收眼底。灵顺寺位于北高峰之巅，为杭州制高点，拥有1,600年历史，此地烟火袅袅，香客络绎不绝，祈求财源滚滚。沿着梅灵北路，在转往法云安缦的另一个方向有一条走道，是最初的天竺（古代中国称印度为天竺）朝圣之路，连接着上中下三座天竺寺。　　在浓荫掩映、翠竹环绕之间，经由一条窄道前行便至法云安缦的接待总台，由此沿一条幽径即可通往度假酒店的主干道—法云径。法云径连接所有客房（庭院住宅）和酒店设施。这里的住宅可追溯至百年以前，如今以传统作法和工艺修缮一新，砖墙瓦顶，土木结构，屋内走道和地板均为石材铺置。法云径总长600米，亦通往酒店餐厅、茶室、精品店和若水寮。　　杭州法云安缦东侧有一条小溪由南而北缓缓流经，它曾经是古村落日常生活的聚集地，村民们在茶园辛勤劳作了一天，午后便汇集于此，沐浴更衣，闲聊畅谈。