• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 员工生日礼物
• 定期体检

岗位描述
Ensure daily operations of Rooms include Front Office, Housekeeping, and related area in the hotel, oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms operation meets the brand’s target customer needs, ensures associate satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. As a member of the Executive Committee, develops and implements hotel-wide strategies, achieved hotel KPI, deliver excellent products and services to meet or exceed the needs and expectations of owners and the brand’s target customer.
全面负责房务部包括前厅部，管家部及相关区域的运营管理。制定和实施部门战略，并确保品牌服务战略的实施与最初的品牌观念一致。确保房务运营符合品牌目标客户的需求和员工满意度，并侧重于增加收入和提高部门营业额。作为行政委员会的成员，制订和实施酒店全方位战略，实现酒店主要经营目标，提供优质的产品和服务，以满足或超出品牌目标客户及业主的需求和期望。
1. Well versed on all Brand Standard requirements for Rooms department include Front Office, Housekeeping，and related areas.
熟悉所有房务部包括前厅部，管家部以及相关区域的所有品牌标准
2. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
实现/超越目标-实现和超过目标，包括绩效目标，预算目标，团队目标等。
3. Ensure Guest Relation team is positively affecting guest satisfaction scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed.
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响
4. High level of visibility and presence in the lobby to ensure a correct and smoothly operation department.
高频率出现在大堂以确保运营部门运转正确、流畅
5. Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities, coaches and counsels associates whenever appropriate.
确保程序和规章制度的执行，执行日常审计和控制。如有任何谬误及时与财务部沟通；随时为员工提供指导。
6. Understand internal and external financial metrics; Manage the overall financial performance, analyze financial data for reasonable investment and strategic deployment
了解内部及外部的财务指标；管理整体的财务表现，分析财务数据进行合理投资及战略部署。
7. Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
提高利润-发掘各种方式来提高利润，包括估算成本和效益，拓展新的商业机会等等。
8. Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
估算成本和效益的比例，保持利润和服务的满意度之间的平衡。
9. Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
有效的控制成本以控制在预算之内。 控制所有可控制成本和人力成本。
10. Ensure all areas of the hotel with high standards for cleanliness, maintenance, safety operation, regular conduct site inspection and do necessary follow up and initiate appropriate action immediately.
确保酒店所有区域的高标准清洁, 维护保养和安全运行。定期组织巡查，发现问题及时跟进整改。
JOB QUALIFICATIONS
岗位职责
1. Minimum 5 years’ administrative management experience in international branded hotels
最少五年国际品牌酒店行政管理经验
2. Demonstrated excellent communication and hospitality skills.
出色的社交能力。
3. Demonstrated an aptitude to details.
注重细节。
4. Demonstrated excellent organization and planning skills.
杰出的组织和计划能力。

广州瑞士酒店介绍Swissôtel Guangzhou, under the Swissôtel brand of Accor Group， is located in the Software Park, central to Tianhe Intelligence City(IBD). The hotel has 364 rooms with a modern Oriental style.With All-day dining , Chinese and Japanese Restaurant. The hotel also offers 3,320sqm meeting and event space with 1,100sqm pillarless ballroom. Moreover, it has an outdoor swimming pool, a well-equipped fitness center and a 15,000sqm outdoor garden. At Swissôtel, we want our guests to live life well by encouraging you to live in the moment. 广州瑞士酒店为雅高集团旗下瑞士酒店品牌，位于广州市天河区东北部天河智慧城（IBD）的核心区——天河软件园内。酒店共拥有364间具有现代东方格调的客房及套房，客房面积42平方米起。酒店拥有3个风格各异的餐厅为宾客带来多元化的美食体验。3320平方米的会议及活动空间，其中包含1100平方米的无柱式宴会厅，设计灵活多便，可随时分隔使用，满足不同的宴会/会议需求。此外，酒店还配有户外泳池，功能齐全、设施完备的健身中心，15000平方米的户外花园为宾客打造活力惬意的度假时光。在瑞士酒店我们深信时间与旅行是生活的美妙馈赠，致力于确保宾客尽享悠然时光，希望在旅途上的客人也能感受到瑞士的健康活力、高品质生活体验。