Assist the Director of Front Office Operations in overseeing the overall daily operations, supervision, and strategic management of the Front Office, in alignment with the hotel’s objectives, performance targets, and luxury service standards

Duties and Supporting Responsibilities:
Ensure the smooth running of daily operations and provide leadership and support to the team.
Monitor the services delivered by colleagues and ensure that high standards that exceed guest expectations are maintained at all times.
Establishes standard operating procedures, develop and train the team and provide quality checks.
Monitor departmental trainers to perform training and audits.
Effective communication to all colleagues on a day-to-day basis.

Job Requested:
A minimum of 8 years front office experience in luxury hotel, of which at least 2 years in a similar capacity.
Strong knowledge of front office operations, including Business Centre, Concierge, Club Lounge, Duty Manager, Guest Relations, Reception and Telephone Services.
Strong desire to deliver excellent guest services and with passion to serve.
Ability to multi-task and remain composed at all times.
A good team leader with ability to drive the team.
Sensitive to cultural differences and ability to deal with unexpected events.
Computer literacy which is not limited to Excel, Power Point and Word.Fluent in English and Mandarin, both spoken and written.

“文华东方作为一家屡获殊荣的酒店集团，在一些全球最受欢迎 的目的地拥有并经营奢华酒店及酒店管理式住宅。每一家文华东 方酒店都定位为当地市场的领导者，在传递当代奢华及体现各地 特色的同时，反映出集团东方色彩的传统。”“Mandarin Oriental is an award-winning owner and operator of luxury hotels and residences in some of the world's most sought-after destinations. Our properties are positioned amongst the leaders in their local markets delivering contemporary luxury and a unique sense of place while reflecting the Group's oriental heritage.”