招聘礼宾员_济南喜来登酒店招聘信息-最佳东方

【岗位职责】

1、服从上级的工作安排；

2、按照行李服务流程和要求，为抵离客人提供行李搬运服务，并将每次运送情况做好记录；

3、协助做好大堂寻人服务和在大堂放置各类告示牌，及时撤换过期的告示牌并搬至指定的存放地点；

4、做好行李服务设备的清洁工作；

5、按照服务流程迎送客人，提供拉门服务；

6、维护出入车辆秩序，保证上下客车位和车道畅通；

7、准确回答客人的询问，主动做好服务工作；

8、保持岗位周围的环境整洁，发现果皮、纸屑、烟蒂等杂物及时捡掉；

9、下雨天，为上下车客人撑伞，并为客提供雨具存放及保管，并提供借伞服务；

10、熟悉酒店各种服务项目和营业时间，向客人推销酒店的各项服务，介绍酒店客房设施。了解本市交通、商业、旅游等方面资料；

11、随时听从接待员的召唤，迅速接受带房任务及为客提供物品转接服务；

12、为客人指路，认真回答客人的询问，尽量满足客人的需求；

13、负责分送邮件、报刊、报表、留言单及前厅通知等，并按规定登记和办理签收手续；

14、受理客人行李寄存及领取，并做好详细的存取记录；

15、协助大堂副理维持大堂秩序，控制好大堂内外的灯光；

16、积极参与酒店和部门组织的各项活动，完成上级交予的各项工作。

【岗位要求】

1、工作认真、作风细致、吃苦耐劳、反应灵活；

2、能进行英语日常会话，开展对客服务。

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