1.熟悉饭店客房位置、类型、房费、折扣、饭店设施、营业时间以及特殊促销等了解每一班抵店客人信息，包括贵宾、常客、团体客人抵店相关信息。检查房间状态和功能.
2.高效地、彬彬有礼地回答所有电话
3.以微笑和欢迎的目光交流迎接抵店客人，并使用客人姓名称呼客人
4.认真地、准确地获取客人付款细节以及其它登记信息
5.主动解决客人的要求并且追踪有关部门确保客人的要求得到满足
6.坚持饭店安全制度、紧急情况处理规定和程序
7.保持维护所在工作区域的高度整洁
8.遵守酒店的工作政策及程序，遵守兰欧的商业行为规范以及员工手册的条款
9执行上级指导下达的其它任务
1. Be familiar with the location, the hotel guest room type, room rate and discount, hotel facilities, business hours and special promotions such as understanding the arriving guest information of each class, including VIP, regular customers, group guests arrival information. Check room status and function.
2.Answer all calls efficiently and courteously
3. Greet arriving guests with a smile and a welcoming eye, and address them by their names
4. Carefully and accurately obtain payment details and other registration information
5. Take the initiative to solve the customer's requirements and follow up relevant departments to ensure that the customer's requirements are met
6. Adhere to the hotel safety system, emergency handling regulations and proceduresMaintain a high level of cleanliness in your work area
8. Comply with the working policies and procedures of the hotel, and the terms and conditions of the staff manual of lanou
9. Perform other tasks assigned by the superior

高端酒店项目，122间客房。位于青岛市市南区福州南路，临近奥帆中心，香港中路，市政府，华润万象城。

尚美生活集团于2010年在青岛创立，是集酒店、酒店快装、家居零售、餐饮、文化娱乐于一体的综合性集团。目前，集团旗下酒店数超过5000家，宝乐迪KTV200家，家居零售30家，餐饮门店300家，合计门店数突破5500家。会员数超过1.2亿。门店覆盖全国超过350个城市，1800个县城。尚美生活专注三四线城市连锁服务业，以高颜值、好品质、极致性价比的产品理念，现已成为中国第五的服务业连锁集团。尚美生活已在韩国、菲律宾、埃塞俄比亚、尼日利亚等近10个国家和区域开拓布局，为全国超过2亿用户打造美好的生活方式。