?Direct receipt, qualification and coordination of Group & Events requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
直接接收、评定和协调来自直接上级的订单(包括信息,RFPs等)
?Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
在接到订单后5(工作)小时内按章相关标准处理请求
?Apply the Kempinski MICE SOP’s from group enquiry to contracting.
将凯宾斯基MICE执行标准从集团要求落实在合同中
?Ensure the ideal and most effective utilisation of the meeting and conference rooms.
确保最理想和有效的利用会议室和多功能厅
?Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
配合销售团队发掘潜在MICE客户
?Realise up sell possibilities to meet and surpass Group & Events budget goals.
提升业绩以达到并超出宴会收益目标
?Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
根据相关标准监督并维持Opera S&C系统中的输入
?Create activities to ensure on-going maintenance of bookings.
创新活动以维持持续的预定
?Generate proper proposals and contracts.
创建恰当的报价书及合同
?Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
24小时内(一个工作日)追踪已发出的报价书,以确保客户已收到并清楚细节
?Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Group & Events Manager (or to the Group & Events Coordinator).
处理客人的疑问包括谈判、签约和视察直到确认预定转交给团队&宴会经理(或团队&宴会协调员)
?Ensure a proper handover of the converted business to the Group & Events Manager / Group & Events Coordinator with all relevant information forwarded.
保证相关信息全部转交至团队&宴会经理或团队&宴会协调员
?Introduction of the Group & Events Manager / Group & Events Coordinator to the client.
将团队&宴会经理或团队&宴会协调员引见给客户
?Conduct exit interview with important customer after their Group & Events – asking for future business.
宴会后回访客户,以求日后合作
?Cross-sell to other hotels within the Kempinski Group (and GHA).
交叉销售至其他凯宾斯基酒店(或GHA集团酒店)
?Conduct regular competition checks.
常规竞争检查
?Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
审核每月的真实收益和预期目标,推荐并执行相关活动以确保酒店市场的增长,并最大化收益
?Proper maintenance of LOS/CAN and UNC business.
维持LOS、CAN 和 UNC客户
?Further administrative tasks and other possible assigned duties.
其它管理任务及可能被分配到的工作
?Performs any other duties as assigned to them by management.
执行分配给他的任何其它管理职责
?Bid a fond farewell to all event clients and complete follow up on all outstanding balances.
欢送客户,表达对客户的欣赏,跟进为清余额
?Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
遵守所有部门的指导方针、预收订金、确认所有付款、以及向相关人员详细安排刷卡付款事宜
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