- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
· Ensures the smooth running of SPA and Fitness Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
· Ensures the smooth operation of SPA and Fitness Centre.
· Ensures that members and guests use the gymnasium and aerobic studio in the correct attire for that purpose at all times.
· Maintains guest satisfaction and that all employees adhere to Policies & Procedures as laid out in the operations manual.
· Conducts daily pre-shift briefings to employees on room occupancy, arrivals and departures, functions/ events and special attention that is needed.
· Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
· Establishes a rapport with guests, maintaining good customer relationship.
· Oversees the Club Oasis and swimming pool operations.
· Ensures all expenses are properly controlled within the department budget.
· Assists in the planning of recreation programmes and fitness activities for the guests.
· Ensures all facilities and equipment are being maintained in an operable and safe condition as per the established standards.
· Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Club Oasis facilities and services.
· Liaises with the Housekeeping and Engineering departments in the upkeep and maintenance of the Club Oasis and swimming pool.
· Assists in all internal administrative duties, such as control of linen, beverages and retail sales items are correctly carried out.
杭州君悦酒店,为往来宾客打造现代卓越的华丽礼遇,是浙江省首家运营的君悦品牌酒店,以及大中华区第十五家运营的君悦品牌酒店,在演绎杭州当地特色文化的同时,更好地满足城市的商务需求。杭州君悦酒店由屡获殊荣的知名泰国室内设计公司P49 Deesign负责设计,旨在传承品牌特色的同时,以现代、跨越时空的内部设计风格体现杭州丰富的历史与文化,并同西湖美景遥相呼应。