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岗位职责
1.为宾客提供专业,友好,高效,热情的电话叫早服务;
2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;
3.负责及时准确的将宾客的留言输入系统中;
4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;
5.确保所有电话的转接是按专业标准,并且有礼貌;
6.熟知酒店所能提供给宾客和来访者的服务和设施;
7.客房送餐点单服务;8.了解酒店的餐厅及营业时间和经营范围。
岗位要求
1.说话口齿清楚,音质优美,反应敏捷;
2.能适应倒班工作。
北京天伦王朝酒店坐落于繁华的市中心王府井步行街北端,是仙妮蕾德国际集团旗下的国际五星级酒店。优越的中心位置及周边便捷的交通方式让您轻松商务,方便游览文化古城,并从中感受传统浓郁的北京风情。北京天伦王朝酒店前景美好、工作环境一流、待遇优厚。我们正在寻找富有经验、才能出众的各类酒店人才。有意加入,请与我们联系! Sunworld Dynasty Hotel is a super 5-star hotel and located in the best location in Beijing Wangfujing. It belongs to Sunider International Group. The central location and easy connection to all means of transportation make it convenient to conduct business, visit the cultural landmarks and enjoy the traditional part of Beijing. Welcomes you to join us with a bright future, we provide our staff with a great future, quality environment and excellent benefit. We are looking for a variety of hospitality, enthusiasm and outstanding talents. If you are interested, please contact us.