招聘宾客关系_上海利园国际大酒店招聘信息-最佳东方

岗位职责
1.掌握当日客情及餐饮活动。
2.参与各项前台的工作。发现并上报工作中出现的问题。
3.掌握当天到店及离店的重要宾客，回头宾客。
4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5.与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。
6.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。
7.在前台及大堂与商务楼层接待及迎送住离店的宾客。
8.协助入住商务楼层之宾客办理登记入住及离店手续。

岗位要求
1.大专以上学历，有同岗位工作经验2年以上，有良好英文沟通能力。
2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。
3.注重细节，工作有责任心，敢于承担责任，执行力较强。
4.有上进心和良好的学习能力和抗压能力。

上海利园国际大酒店位于上海最具吸引力的徐家汇商圈内，地理位置优越，交通便捷，贴邻轨道交通4号线和7号线。公寓由香港和上海两地上市的中国平安保险（集团）股份有限公司投资，拥有426间宽敞、高雅的房间，房间内配备高速宽带和无线上网、迷你酒吧、独立空调、保险箱，超过一半的房间拥有厨房及其设备；酒店还配有西餐厅、大堂酒吧、健身房、室内游泳池、室外网球场、洗衣服务等一应俱全。秉承让每位客人都满意和关注每位客人和员工的理念，公寓给员工提供全面的福利和广阔的发展空间，欢迎各位有志于酒店服务工作人士加盟。您走进我们，我们就离成功更近一步。 Lee Gardens Hotel Shanghai is ideally located in the downtown of Shanghai city, easy access to Xujiahui commercial and business district. Also adjacent to metro line 4 and metro line 7. The hotel has 426 stylish guest rooms, which is including 182 rooms with full kitchen facilities and 24 suites. All guest rooms have high-speed internet access, which deserves the first choice of business travelers. All the hotel facilities and features made it as a popular property for both business and leisure travelers. The hotel’s western restaurant offers a choice of buffet or a la carte dining in a distinctive environment. Hotel quality-oriented professional services, coupled with complete modern conference facilities, will be the best venue for your business meetings. A fully equipped fitness center is available for all guests. There is also an indoor swimming pool, located at basement of the hotel. This could be the enjoyment place for those guests who looking for enjoyment. This could be the enjoyment place for those guests who looking for relaxing and recreation.