【岗位职责】
1、掌握当日客情及餐饮活动。
2、参与各项前台的工作。发现并上报工作中出现的问题。
3、掌握当天到店及离店的重要宾客,回头宾客。
4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
6、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
7、在前台及大堂与商务楼层接待及迎送住离店的宾客。
8、协助入住商务楼层之宾客办理登记入住及离店手续。
【岗位要求】
1、大专以上学历,有良好英文沟通能力有同岗位工作经验,有同岗位工作经验优先考虑。
2、具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。
3、注重细节,工作有责任心,敢于承担责任,执行力较强。
4、有上进心和良好的学习能力和抗压能力。
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Welcome to your Jumeirah journey!欢迎加入卓美亚之旅!In 1993, British architect Tom Wright of WS Atkins & Partners Overseas took on the challenge of creating the ground breaking super structure. The first sketch was drawn on the back of a napkin in the Chicago Beach Hotel in October 1993.1993年10月,英国建筑师Tom Wright接受了一个前所未有的挑战—设计一座开创性的建筑,第一份建筑草图是在纸巾的背面完成的。Under the direction of Tom Wright, the Burj Al Arab Jumeirah was designed to become the icon of Dubai. It was to be luxurious, a reflection of its Arabic heritage and traditions of hospitality — a beacon to light the city’s future.设计的卓美亚帆船酒店成为迪拜的地标性建筑,酒店的奢华反映出了阿拉伯的文化遗产及阿拉伯式好客的传统,由此成为点亮迪拜未来的烽火。Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. 卓美亚致力于践行平等、多元及包容,拥抱文化多样性。Jumeirah Guangzhou is a development of serviced apartments (177 keys) and a luxury hotel (110 keys) that enjoys an excellent location in the centre of the business hub of Guangzhou, Pearl River New Town. Facilities include a world-class SPA and pool complex, a ballroom, Lobby Lounge, international and specialty restaurants, two gyms and an exclusive lounge for our serviced apartment tenants.广州卓美亚酒店拥有177间服务公寓及110间客房的奢华酒店,位于广州珠江新城中心商务区,地理位置优越。拥有世界级一流的水疗及泳池设施、宴会厅、大堂吧、西餐厅及特色餐厅、两个健身房及服务公寓专属会所。We want to make Jumeirah the place to work in hospitality. We will do this by creating an environment where you can shine as an individual, succeed as part of a team and see your talent recognized by your colleagues across Jumeirah. To help you shine, we promise to make you feel welcome, to keep you involved, to develop your talent and reward and recognize your commitment.我们要将卓美亚打造成在酒店业中工作的首选之地,我们会创造一种环境让您能够闪耀个人魅力,成功成为一个出色团队的一份子,并且发掘您的才华得到卓美亚的认可。为了帮助您闪耀,我们承诺给您一个热忱的欢迎,始终融入卓美亚,发展您的特长,嘉奖并认可您的贡献。