Duties 岗位职责:
1. Lead the team to maintain a high standard of service.
带领团队保持高标准的服务;2. Provide a personalised guest service.
为客人提供个性化的服务;
3. Engage with guests and enhance the service based on their feedback.
和客人互动,根据他们的反馈提高服务;
4. Assist with any issues or problems.
协助解决任何问题。
Requirements 职位要求:
1.Takes pride in being a hotelier.
热爱酒店行业;
2.Fully understands concierge operations .
熟练掌握礼宾相关操作;
3.Communicates and writes with fluency in English to host global guests.
良好的英文沟通能力,为全球客人提供良好的服务;
4.Has experience in the same capacity in a luxury hotel.
有豪华酒店同等职位的工作经验;
5.Has strong interpersonal skills.
较强人际沟通能力。