尽炫自我

    职位:Chinese、Westerna Restaurant Captin/Service Attendant 中、西餐厅领班/服务员

  • 职位性质:全职
  • 工作地区:广东省深圳市
  • 招聘人数:若干
  • 学  历:高中
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:18-30
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:2.7千-3.2千
  • 职位有效期:2020-07-01至2020-07-31

岗位职责/职位描述

People 员工团队:

·         Communicate any special requests noted during reservations to supervisor/ manager
及时和主管/经理沟通在为客人做预订时遇到的特殊要求

·         Communicate to his/her supervisor of any issues encountered, guests’ comments and other relevant information
及时和主管沟通遇到的任何问题,宾客的反馈和相关信息

·         Establish and maintain positive working relationships with fellow employees
与同事建立并维系良好的工作关系

·         Attend and participate in training sessions, daily briefings and other meetings as scheduled
按计划参与培训,日常例会和其他相关会议

GUEST EXPERIENCE 宾客体验:

·         Ensure appearance and grooming is in accordance with IHG personal presentation standards
确保个人仪容仪表遵循洲际酒店集团员工仪表准则

·         Welcome guests to the hotel bar by addressing the name of bar
以餐厅的名义欢迎宾客

o    Inquire if they have a reservation
询问是否有预订

o    Make a reservation if needed
如有需要帮助宾客做预订

o    Being attentive to any special requests/ preferences
聆听宾客的一些特殊要求和喜好

·         Resolve guests’ complaints effectively in a professional manner
以专业高效的态度解决客户投诉

·         Have detailed knowledge of menu items, including daily specials
熟悉菜单和每日特供

·         Maintain current information on all general activities of the hotel
了解当前酒店所有活动信息

Responsible Business  企业责任:

·        Ensure all food and drinks are prepared and served in a safe and sanitary manner in line with the IHG Food Safety Management System
确保所有食品和饮料准备、服务的方式,都安全卫生并符合洲际集团的食品安全管理系统的标准

·        Ensure compliance with Hotel’s Risk Management Policy
确保遵守酒店的风险管理政策

·        Ensure compliance with Hotel’s Environmental Policy
确保遵守酒店的环境政策

·        Take part in required events that support the local community
参加并支持当地的社区活动

Perform other duties as assigned

执行所赋予的其它职责