1. Assist arrival and departure guests with theirluggage with extra care and attention and properly orienting the guest with thefacilities of the hotel and in his room. Always provide service with a smile.
为所有入住或退房的客人提供快速的行李服务。保持微笑地与客人打招呼。
2. Concierge must attend daily briefingsconducted by the Bell Supervisor or Chief Concierge at the beginning of eachshift.
礼宾员每日上岗前要参加由礼宾部经理或者主管主持的简报会。
3. Greet all arriving and departing guests with asmile and eye-contact following the 15/5 rule. Also ensure guests when leaving the hotel area saying “Thank You” andthat the guest is recognized upon departure.
使用15/5原则,用微笑和目光接触问候所有抵店和离店的客人。确保在客人离店时向其道谢。
4. Ensure the doors of arriving vehicles areopened at all entrances and that bag service attended to.
确保为抵达所有入口处的车辆开门,并提供行李服务。
5. Deliver and collect baggage for arriving anddeparting guests and groups.
为抵店和离店的客人/团体收送行李。
6. Facilities in the guest room, i.e. air-conditioningcontrol, light switches, Safety box, TV, telephone, wardrobe, etc. when roomingthe guest.
为所有住店客人介绍客房设施,例如:空调控制,电灯开关,保险箱、电视,电话,衣橱等。
7. Identify VIPs, Platinum member, regular andlong staying guests and build rapport to offer personalized service
了解酒店的VIP,白金会员,常客和长住客,为他们提供个性化的服务。
位求职者投递了该职位,你的简历匹配度为
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Sheraton Dongguan Hotel东莞喜来登大酒店简介Sheraton Dongguan Hotel is managed by Marriott International. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With more 9000 properties, you’ll find us in your neighborhood and in more than 132 countries across the globe. Learn about our 30+ hotel brands at www.marriott.com/marriott-brands.mi. Find Your World. SM东莞喜来登大酒店是由万豪国际集团管理的, 万豪国际集团作为世界领先的全球性酒店集团, 将为员工的发展和成功提供更多的品牌、更多的酒店及更多的机会。万豪国际集团在全球拥有9000多家酒店,您可以在全球超过132个国家和地区找到您熟悉的品牌及酒店。更多关于集团30+个品牌的信息,您可以通过点击以下链接进一步了解:The Hotel has 278 guest rooms and all associates consistently purse excellence in practicing Care for Associate, Care for Guest, Care for Business and Care for Community.东莞喜来登酒店拥有客房278间,关心员工、关爱客人、关注生意和关爱社区是我们全体员工不断遵循的宗旨。We are looking for employees with the following characteristics and traits:我们期待具备以下素质人员加入:-Put People First 以人为本-Pursue Excellence 追求卓越-Embrace Change 拥抱变革-Act With Integrity 诚实守信-Serve Our World 服务全球We strive to provide a working environment where our employees can fulfill their career and personal goals. Positions currently opened are as follows:我们协力为您提供一个让您的职业生涯得以发展,个人目标得以实现的空间和环境。