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南京朗昇希尔顿酒店

    职位:Thai Restaurant Supervisor夜泰美餐厅主管

  • 职位性质:全职
  • 工作地区:江苏省南京市
  • 招聘人数:1人
  • 学  历:不限
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:优先
  • 薪资待遇:3.5千-4.5千
  • 职位有效期:2019-11-19至2020-02-17

岗位职责/职位描述

1.       As  Thai Restaurant supervisor,I am part of guest experience and my job is to build guest relationship with my hotel for life.

 作为一名夜泰美餐厅主管,我是客人住店体验的一部分,也是建立酒店和客人关系的桥梁。

2.       I am always responsive to the expressed and unexpressed wishes and needs of our guests.

我永远积极回应客人表达的或者没有表达出的愿望和需求。

3.       I am empowered to create unique, memorable and personal experiences for our guests.  

我被授权为客人创造独特、难忘及个性化的体验。

4.       I understand my role in achieving the Key Success Factors, and maintaining Hilton Nanjing Culture.               

我明白自己在实现成功关键因素里扮演的角色,并将维护南京朗昇希尔顿酒店的文化。

5.       I continuously seek opportunities to innovate and improve the Hilton experience. And suggest those ideas to my immediate superior in my daily briefing.                                                                             我将不断寻找机会创新并提高希尔顿的服务体验,并在每日例会中与我的经理分享。

6.       I own and immediately resolve guest problems.                                                                                           我将主动并且立刻解决客人的问题。

7.       I create a work environment of teamwork and 2D service so that the needs of our guests and each other are met. 

我将创造团队合作精神及为我们的客人及员工共同服务的工作环境,从而满足客人及其他人员的需求。

8.       I am involved in the planning of the work that affects my desire to succeed.

我将专心计划那些影响我是否成功的工作。

9.       I am proud of my professional appearance, language and behavior.  

我为我专业的外表、语言和行为感到骄傲。

10.   I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. 

我为干净整洁及创造安全的环境负责。

11.   Let’s remember that when I recognize a guest is encountering a problem, I own that problem, and continues to own it until the problem gets solved.    

让我们记住,当员工发现客人遇到问题时,这位员工将为这个问题负责,并且跟进,直至问题得到解决。

12.   Maintain at all times a professional and positive attitude towards his colleagues, and supervisors alike, and behave in accordance to the established hotel rules and employee handbook for him and staff under his supervision. To ensure smooth operation of the department.

时刻保持对于同事和主管等一个专业和积极的态度,依据饭店的规则和员工手册的要求行               为举止,确保部门的良好运营

13.   Maintain good relationship with all hotel staffs and guests

           与所有酒店员工和客人保持良好关系

14.   Keep staffs and self have a sense of discipline and proper operation. And check whether staff image and service fit with principles

时刻保持自己和所管辖的员工的纪律性和适当的操作。并且检查员工仪容仪表以及服务 是否符合规范。

15.   Assist Restaurant assist manager to manage daily work

          协助餐厅副经理做好餐厅的日常管理工作