招聘礼宾员 Bell Attendant_石家庄希尔顿酒店招聘信息-最佳东方

Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

积极的工作，友好的为客人提供服务。

Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.

积极参加所需的各种培训，提高工作能力。

Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。

Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.

在前台和礼宾的团队中起到积极做用，有效的沟通，确保达到目标。

Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

为顾客制造温暖和友好的抵达体验，让他们有宾至如归的感觉。

Ensures that all guests are greeted at the door.

确保向每一位客人致意。

Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

迅速而有效地处理投诉，采取必要的行动并在适当的时候告知值班经理或宾客关系经理跟进。回访客人，保证解决问题的满意度。

Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.

维护顾客档案和信息，确保有效的预定。

Ensures that VIP guests are treated personally and recognized as an individual.

确保VIP客人的待遇。

Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.

向非会员客人介绍荣誉客会计划及相关利益，确保为会员顾客提供优质专业的服务，使他们感受到被重视并且享受到了应有的待遇。

Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewelled.

及时运送客人的行李或者在大厅为他们提供帮助，确保客人及时办理离店。为客人安排行李运送，欢迎他们再次光临。

Handles and stores guests’ luggage in a safe and secure,organized and systemized way.

安全的，有系统的帮助客人存放行李。

石家庄希尔顿酒店是由国际著名豪华品牌--希尔顿全球管理的一家大型五星级酒店，也是希尔顿全球在河北地区管理的规模最大的酒店。酒店位于河北省会石家庄市一环以内城市核心位置，河北省科技馆南邻，西临东大街，南临方北路，与河北省博物馆、河北省图书馆一路之隔。酒店共有594间客房，建筑总高度245米，地上53层，地下4层，目前为河北省最高的高层建筑。我们期待才华横溢、具有饱满工作热情的您加入我们，同希尔顿共同成长。我们为员工提供优越的生活工作环境和福利待遇舒适的员工宿舍免费的工作餐丰富多彩的员工活动全面的社会保险福利员工价入住全球希尔顿酒店我们为员工制定快速成长计划各种形式的语言及工作技能培训免费学习希尔顿网络大学课程职业生涯规划及集团专业培训国内外姐妹酒店交叉培训国内外姐妹酒店工作调动升迁机会我们的聘用条件希望您：积极开朗，具有主动服务的热情注重个人仪表和礼仪欢迎您：有国际星级酒店从业经验或具备一定的英文交流能力我们也欢迎：志于投身酒店业的应届毕业生仍具工作热情的退休人士石家庄希尔顿酒店公开招聘日地址：石家庄东大街5号人力资源部（请从东门员工通道进入）咨询电话：0311-67966666转人力资源部招聘日时间：每周二、周四 09:00-11:00 14:00-17:00注意事项：请携带身份证原件、复印件和一张一寸照片交通：出租车抵达地点：石家庄长安区东大街5号石家庄希尔顿酒店地铁站：博物院站公交线路：搭乘1路、2路、10路、12路、28路、41路、42路、45路、60路、69路、83路、116路、130路到市报社（先天下广场）站