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1.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and makes team membering adjustments as required.
与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。
2.Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.
关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
3.Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
4.Manages front office team member, resolves guest concerns, and implements resolutions by using discretion and judgment.
对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题。
Welcome to Conrad Shenyang, a chic hotel in the heart of this historic city. Perfect for the smart-luxury traveler, our hotel resides on the top floors of Forum 66, the tallest building in Shenyang. Take in sweeping views from the Sky Lobby and every guest room and discover new favorite experiences among our premier restaurants, wellness facilities and event venues. The intuitive service and genuine care of Conrad staff ensures a relaxing, inspired stay.Welcome to join us!沈阳康莱德酒店,地处沈阳市CBD的核心位置。酒店位于市府恒隆广场66层至88层, 拥有270度宽阔视野,可将全城美景尽收眼底,是沈城的时尚新地标。酒店与市府恒隆广场直接相连,购物中心、电影院近在咫尺,毗邻众多高端写字间与知名企业办公室。从酒店出发,信步可达辽宁大剧院,亦可轻松乘车到达故宫、张氏帅府、北陵公园等知名景点,乘车前往沈阳北站也十分便捷。沈阳桃仙国际机场距酒店仅25公里,乘车前往仅需35分钟。诚挚期待您的加入!