Guest Service Agent/EF Agent 前台接待/行政楼层接待
2.5千-2.8千
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发布于 08:31
Guest Service Agent/EF Agent 前台接待/行政楼层接待
2.5千-2.8千
沈阳 | 经验不限 | 学历不限
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职位描述

1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。

2.  Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。

3.  Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。

4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.

对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。

5. Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .

礼貌的接听所有来电,及时恰当的应客人要求处理各种邮件、传真及转交物品。

6. Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .

成着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。

7. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

积极的工作,友好的为客人提供服务。


其他要求
国际联号工作经历:优先
语言能力:英语-良好
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公司地址
辽宁省沈阳市青年大街1-1号(市府恒隆)沈阳康莱德酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
Welcome to Conrad Shenyang, a chic hotel in the heart of this historic city. Perfect for the smart-luxury traveler, our hotel resides on the top floors of Forum 66, the tallest building in Shenyang. Take in sweeping views from the Sky Lobby and every guest room and discover new favorite experiences among our premier restaurants, wellness facilities and event venues. The intuitive service and genuine care of Conrad staff ensures a relaxing, inspired stay.Welcome to join us!沈阳康莱德酒店,地处沈阳市CBD的核心位置。酒店位于市府恒隆广场66层至88层, 拥有270度宽阔视野,可将全城美景尽收眼底,是沈城的时尚新地标。酒店与市府恒隆广场直接相连,购物中心、电影院近在咫尺,毗邻众多高端写字间与知名企业办公室。从酒店出发,信步可达辽宁大剧院,亦可轻松乘车到达故宫、张氏帅府、北陵公园等知名景点,乘车前往沈阳北站也十分便捷。沈阳桃仙国际机场距酒店仅25公里,乘车前往仅需35分钟。诚挚期待您的加入!
辽宁省沈阳市青年大街1-1号(市府恒隆)沈阳康莱德酒店
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