岗位职责
1.负责每日楼层的工作及交接情况的安排和督查。
2.随时掌握楼层客房的入住状况。
3.关注宾客动态,处理临时发生的问题,有重大问题时及时向部门经理汇报。
4.配合质检部做好对客房抽查工作。
5.关心员工的工作和生活问题,及时向部门经理汇总。
6.及时了解预定资料,了解客情,特别是酒店贵宾及常客的姓名。
7.熟知酒店内外信息,为客人提供准确的问询服务。
岗位要求
1.有五星级酒店相关工作经验者优先。
2.中等以上学历,有一定的英语口语基础。
3.熟知客房管理专业知识。
4.性格开朗、工作踏实,有较强的服务意识和责任感
苏州香格里拉屹立于苏州高新区核心商圈(狮山商圈)。客房楼层位于第28层至51层,因此被誉为“云端酒店”。从酒店步行可至大型购物中心,身居苏州地铁三号线狮山路站,临近一号线和五号线。毗邻苏州博物馆西馆,寒山寺,虎丘,拙政园, 苏州乐园森林世界及夏季水乐园等著名历史人文景点。距离苏州火车站仅需约15分钟车程。酒店拥有多家当地著名餐厅,譬如以苏帮菜闻名的香宫中餐厅,呈现国际风味美食的咖啡厅,西村日本料理餐厅。Shangri-La Suzhou is conveniently located in the core business district of Suzhou High-tech Zone (Shishan Business Circle). The guest room floor is housed on the 28th to 51st floors and is therefore known as the “Up in the Air” hotel. It is within walking distance from neighbouring shopping centre and Shi Shan Road Station of Suzhou Metro Line 3, and near Metro Line 1 and Line 5. Our hotel is adjacent to a number of famous historical and cultural attractions, such as Suzhou Museum West, Hanshan Temple, Tiger Hill, The Humble Administrator's Garden and Suzhou Amusement Land. The hotel is about 15 minutes’ drive from Suzhou train station. The hotel has a range of fine dining and casual eateries, for example: Shang Palace, Café Soo and Nishimura.