• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 年度旅游
• 包吃包住
• 员工生日礼物
• 班车接送

1.	Follow all policies and procedures of Marriott and hotel.遵守万豪国际集团和酒店的所有政策和程序。2.	Open car doors for all guests arriving to or leaving the hotel     为所有抵店或离店的客人开车门3.	Greet and welcomes arriving guests with a smile and eye contact, using guest’s name, if                  known. Ensure a good first impression以微笑和目光接触问候和欢迎客人，尽可能使用客人姓名。确保给客人留下良好的第一印象4.	Assist in unloading luggage whilst confirming How Many for arriving guests    确认行李数量，帮助抵店客人卸行李5.	Assist in transporting  luggage to lobby   在需要时帮助客人把行李运到大厅6.	Maintain thorough product knowledge, to answer guest’s questions correctly了解饭店产品细节方面的知识，以确保正确回答客人的提问7.	Call taxis when requested and assist in telling the driver where guest wants to go. Escort all guests to the taxi, open door and close door politely.  在需要时叫出租车，并帮助客人告诉司机他要去哪里。陪同客人到出租车，礼貌地为客人开关车门7.  Keep the entrance free from vehicles   保持入口畅通无阻8. Give extra assistance and attention to disabled guests   对残疾的客人给予特别的帮助和关注9.  Offer parking of cars to guests arriving in their own vehicle    帮助驾车抵达饭店的客人停车10.Assist in keeping the entrance clean and tidy    协助保持入口清洁和整洁11. Assist in transporting luggage from the lobby to taxi if needed在需要时协助把行李从大厅运到出租车上12.Bid farewell to departing guests with a smile and eye contact, using guest’s name if known以微笑和目光接触欢送离店客人，尽可能使用客人姓名13. Report guest comments/ complaints, problems, incidents etc. to Chief Concierge.向礼宾部经理汇报客人的评价/投诉、问题、事件等    14. Identify VIPs, MARRIOTT BONVOY member, regular and long staying guests and build rapport for personalized service and assistance       识别贵宾、万豪旅享家优先顾客、常规客人和长住客人，并提供个性化的服务和帮助   15. Deliver high quality service to guests向客人提供优质服务   16. Seek opportunities to continually improve guest service      通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务   17. Promote the hotel and MARRIOTT BONVOY products and services促销饭店与万豪旅享家的产品与服务   18. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests      维持对产品和服务的高度了解以便于向客人解释和销售服务和设施   19. Attend daily briefings conducted by the on-duty bell captain/Chief Concierge at the beginning of each shift      每日上班前参加由礼宾部经理或领班主持的会议.   20. Adhere to the hotel’s security and emergency policies and procedures      坚持饭店安全制度、紧急情况处理规定和程序21. Ensure a high level of cleaning in work area保持维护所在工作区域的高度整洁   22. Abide by the MARRIOTT BONVOY Guest Experience Index (GEI).在工作中遵循万豪旅享家对客服务满意标准(GEI)   23. Be fully knowledgeable about all facilities and information about The Astor Hotel in order to answer guests’ questions and requests.      熟知饭店设施以便回答客人的问题满足客人的要求   24. Carry out other tasks as directed by your supervisors      完成你上级交待的其它任务   25. Abides by the Sheraton Yantai Golden Beach Resort  Staff Handbook.      遵守烟台金沙滩喜来登度假酒店员工守则   26. Abides by both the hotel and MARRIOTT BONVOY & Sheraton policies and procedures.     遵守喜来登及万豪旅享家酒店的政策及程序   27. Abide by the MARRIOTT BONVOY Code of Conduct.     遵守万豪旅享家饭店的行为准则28. Demonstrate professional attitude and behavior at all times在任何时候表现专业态度和行为29. Maintain personal presentation to hotel and MARRIOTT BONVOY & Luxury Collection standards..根据饭店及万豪旅享家标准保持个人形象    30. Abide by the MARRIOTT BONVOY Care service standard..在工作中遵循万豪旅享家关爱对客服务标准。31.Upholding a team spirit and providing assistance and support to other relevant departments as required by hotel operational needs.秉持团队协作精神，根据酒店运营需要，需协助支持其他相关部门的工作。32.Participating in and supporting the creation and promotion of the hotel's social media content (e.g., providing high-quality materials, assisting in the execution and dissemination of online/offline events, etc.) within the scope of Marriott’s relevant social media policies, with the aim of enhancing the hotel's online reputation and increasing its revenue.在符合万豪社交媒体相关政策范围内，参与并支持酒店社交媒体内容的创建与推广（如提供优质素材、协助线上/线下活动执行、传播等），以提升酒店在线声誉和酒店创收。

酒店设 350间舒适宜人的客房，全部客房均可尽览无限海景。 客房中配有长毛绒的特色喜来登甜梦之床（Sheraton Sweet Sleeper (SM) bed）、液晶电视和高速上网，带给您舒适放松的感受。 繁忙的一天之余，在大堂吧开怀畅饮，尽情放松，或是在我们提供全天候餐饮服务的中西餐厅中享用可口美食。 我们设施齐全的水疗中心、健身俱乐部、室内标准泳池、网球场和海滩既让您保持优美体形，又能让您放松身心。 如果想举办大会、会议或社交活动，敬请信赖我们的筹办团队，他们可按照活动需要为您打造完美的活动空间。 酒店设 2,260 平米的灵活空间和 8 间会议室或多功能厅，由商务中心提供支持服务，从而为您提供多种选项。 我们热诚期待您光临烟台金沙滩喜来登度假酒店，这里是您的家外之家。 面试接待时间：每个工作日 09:30-16:30 面试接待地点：烟台开发区海滨路88号 酒店二楼人力资源部面试注意事项： 请携带您的身份证原件或复印件一份