• 五险
• 岗位晋升
• 带薪年假
• 年底双薪
• 包吃包住
• 人性化管理
• 技能培训
• 管理规范
• 节日礼物
• 员工活动

1.Review arrival information on a dailybasis; VIP, Regular guests, Groups, special requests etc.
每班检查当日抵店客人信息，包括贵宾、常规客人、团队的情况以及特别要求。
2. Maintain good working relations with all departments
与所有部门保持良好的工作关系。
3. Familiar with Front Office Standards and Procedures
熟悉前厅部工作标准及程序。
4. Ensure that guest complaints are properly logged and acted upon by trying toavoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed
确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开饭店。必要时从管理人员处获得帮助。
5. Assist in resolving accounting matters, disputes, missing back-ups etc
协助解决财务问題、争议、丢失的备分等
6. Represent Management in all guest related issues in the best possible way
尽可能用最好的方式代表饭店管理层处理与客人有关的一切事宜
7. Handle guest requests and takes personal responsibility to ensure request ismet by following up with relevant departments
处理客人要求并通过亲自追踪相关部门负责确保客人的要求被满足
8. Responds immediately on medical requests and emergencies
对医疗要求和紧急事件做出快速反应
9. Assist in investigating and resolving written guest complaints
协助调查和解决客人的书面投拆
10.Maintain effective guest relations, builds rapport and offer personalizedservice and assistance
维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助
11.Be responsible for night duties, carry out hotel night audit accordingprocedure
负责酒店夜间运行，根据具体程序完成夜间审计工作

 渝州情·悦天下        作为载誉于身的一流酒店，重庆渝州宾馆是3300万重庆人民接待国宾贵客的唯一官方下榻之所，拥有500亩城市绿洲和600余套雅逸客房及高端配套设施，其历史延于1958年，历在官方和坊间享有盛誉。         观澜山城，渝州始终位列行业之巅，无论是国际、国内盛事还是各种重要时刻，慧择渝州，隽嘉非凡。Touching the world with service        Chongqing Yuzhou state guest Hotel is the only hotel to host state guests on behalf of 33 million Chongqing peoples; it covers an urban oasis of 500 mu and there are more than 600 sets of elegant guest rooms and high-end supporting facilities. Its famous history can be traced back to 1958.sYuzhou Hotel state guest typically enjoys a high reputation both offically and unoffically.        Yuzhou state guest Hotel has always been in the forefront of the industry, both international and domestic major events or a variety of important moments. It is undoubtedly that your choice of Yuzhou Hotel is unique