岗位职责
1. 热情迎送宾客,协助搬运行李、开关车门;
2. 提供行李寄存、提取服务,做好登记与保管;
3. 解答宾客关于酒店设施及周边信息的问询;
4. 代客预订机票、车票、餐厅及景点门票等;
5. 及时派送邮件、报刊及各类留言物品;
6. 维持大堂秩序,保持礼宾区域整洁;
7. 妥善处理宾客特殊需求与紧急情况;
8. 协助其他部门完成临时性工作任务;
9. 记录宾客需求与反馈,及时上报问题;
10. 熟悉各类服务流程与应急处理预案;
任职要求
1. 形象良好,气质佳,具备亲和力;
2. 有较强的服务意识与沟通能力;
3. 熟悉本地交通、旅游、商业信息;
4. 能熟练使用办公设备及相关软件;
5. 具备基础英语沟通能力(涉外酒店);
6. 能适应倒班工作,体力充沛;
7. 工作细致,责任心强;
8. 有团队协作精神,服从工作安排;
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