岗位职责:
1. 负责客户接待、登记入住及退房手续办理;
2. 解答客户咨询,提供相关信息与服务;
3. 处理预订业务,维护客户关系;
4. 及时反馈前台工作问题,协助部门优化服务流程。
任职要求:
5. 形象气质佳,普通话标准,沟通能力强;
6. 熟练使用办公软件,具备良好的应变能力;
7. 有酒店前台工作经验者优先。
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