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· Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.
· 当总经理或其代表夜间不在时，负责协调和监督酒店的一切运营活动。主要负责客人的安全，并确保在晚上11点到第二天早上7点这一时间段内准确、及时的完成夜审工作。
· Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
· 在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场
· Meet and Greet VIPs
· 迎接贵宾
· Handle all Complaints
· 处理各种投诉
· Ensure working of all Front Office Policies and Procedures
· 确保前厅部所有政策和工作程序都得到遵守
· Ensure effective shift hand-over
· 确保有效的交接班
· Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
· 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
· Efficient check in and check out process
· 保证入住和离店手续办理工作的效率
· Review and monitor early morning wake up procedures
· 检查和监督早晨的唤醒服务工作
· Post room charges
· 信件室的收费
· Maintain correct guest registration cards
· 保持来客登记卡的准确无误
· Maintain special programs (eg frequent flyer; priority club)
· 维护特殊活动项目（如“常旅客奖励计划”和“优悦会”）
· Effective management of incoming and outgoing calls
· 对打进和打出酒店的电话进行有效管理
· Maintain current Hotel information
· 及时更新酒店信息
· Provide information on memberships
· 提供关于入会的信息
· Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
· 在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
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酒店业--国际高端酒店/5星级 
100-499人 
国有企业 