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行政
Administration
准备每日,每周,每月的报表,包括数据的统计分析,设备的使用,市场的评估
Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation
根据区域总监和酒店管理层的要求按时出席各种会议
Attends meetings and briefings as required by Hotel Management and Area Director
定期回顾各项政策和进程,采取有效的措施,制定并提出改进建议
Regular review all polices and procedures relating to fitness center taking action to formulate and propose improvements
对客服务
Customer Service
同顾客建立并保持融洽的客户关系,有效处理客人的投诉,满足客人的需求和对理疗服务的咨询,及时对客人的意见作出反馈和记录
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services, whilst following up with prompt feedback
亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验”
Personally verify that all guests are receiving the best possible service in line with the “Experience Programme” and the hotel standards
确保经理整日经常在相关楼层有高的曝光度
Ensure she/he is has high visibility and on the floor of the facility throughout the day
确保及时更新当前的促销,政策改动和备忘录
Awareness of all current promotions, policy changes and memorandums
人事管理
Personnel
确保所有健身中心的员工都完成个人培训大纲
Ensure all employees complete their personal syllabus training programme
确保所有员工在工作时穿着剪裁合体的制服,并时时佩戴名牌
Ensures the employees report for duty punctually wearing the correct uniform and nametag at all times
确保所有的员工在工作时能完全遵守卫生和仪容仪表方面的标准
Ensure that all employees adhere to the established standards of hygiene and grooming
通过关注员工的福利,安全,培训和发展来建立一支团结高效的团队
Assists in the building of efficient Management and employee teams by taking an active interest in their welfare, safety, training and development