• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 包吃包住

Operational
营运管理
Ensures the smooth running of the Concierge department and related areas according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
确保礼宾部的有效运行,并根据有关理念表现出始终如一的礼貌,专业,有效和灵活的服务态度。
Maintains guest satisfaction and that all employees adhere to Policies & Procedures as laid out in the Department Operations Manual.
确保客人满意,以及所有员工遵守酒店所制定的部门营运守则。
Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件,以及需要注意的事项。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
以礼貌专业的态度处理客人的问题,若不能马上给予解决,则需汇报客户投诉并及时跟进。
Establishes a rapport with guests, maintaining good customer relationship.
建立客户资料,并保持良好的客户关系。
Provides accurate, timely and reliable information and direction to employees, guests and anyone seeking assistance from the Concierge.
直接为员工,客人以及所有需要帮助的礼宾部所有员工提供准确,及时,可靠的信息。
General
总则
Attends and contributes to all Meetings as required.
按要求出席所有会议并对会议做出贡献。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
Ensures all equipment are in good working condition and are duly serviced/ maintained.
确保所有的设备都能够正常运行以及定期的维修保养。
To be constantly aware of the room situation and to strive to maximise profitability for the Hotel at every available opportunity.
时刻关注房间情况,并在所有可能的情况下最大化酒店的利益。
Fully competent in Concierge, Bell Service and Airport Service operations.
在礼宾,行李和机场服务操作中都是全能的。
Has sound knowledge on the Front Office operations, ready to oversee various departments should the need arise.
非常熟悉前厅部系统操作规程,并随时准备监督和处理不同部门所将产生的需求。
Schedules self to be in the Lobby and the Front Desk during peak operation hours, constantly checking on standards of services quality of guest interaction and cleanliness.
在繁忙时段将自己定位在大堂和前台,通过与客人的相互交流来不断检查自己的服务标准。

        大都会凯悦酒店，原名重庆解放碑凯悦酒店，座落于重庆商贸地区心脏地带-解放碑，是商业、娱乐、休闲的中心。凯悦HYATT，致力于成为客人，业主，员工以及社区和股东喜爱和尊重的酒店品牌。我们相信客人选择凯悦酒店是因为凯悦员工——是凯悦员工细致周到、体贴入微的服务让客人在凯悦酒店的经历美好而难忘。因此，员工是我们成功的关键，以人为本是我们坚信不移的理念。我们诚邀您的加入，同舟共济，闪耀重庆。