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Operational
营运
Provides fluent and efficient service in accordance with Hyatt standard.
在餐厅提供顺畅、有效的服务,确保这些服务达到凯悦标准。
Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
在服务的时候可以向客人推荐菜单,回答相关的要求并根据食物和饮料给客人一些建议。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
根据顺序和程序为客人安排座位,点单并服务食物和饮料。
Has a thorough knowledge to all sides of MICROS System.
对MICROS电脑系统的各方面都要全面了解。
Ensure all food and beverage, machines and equipments to be normal running according to Departmental Operation Manual.
根据部门营运手册的要求确保餐厅里所有的食物和饮料,机器和设备都是正常的。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
努力使我们的客人满意,让他们能经常光顾餐厅。
Takes food order and delivers foods to avoid unnecessary delay.
为客人点单和上菜,要避免不必要的延误。
Has thorough knowledge of menus and wine list.
掌握关于餐厅菜单和酒单的知识。
General
总则
Attends and contributes to all meetings as required.
按要求出席所有的会议并对会议作出贡献。
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
确保随时提供客人所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Consistently provides courtesy and professional service.
始终提供礼貌及专业的服务。
Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally.
保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge.
根据安排出席酒店及部门的培训, 以提高技能和知识。