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·Meets and greets all guests and assists with registrations.
接待及协助客人做好登记。
·Ensures the strict control of room keys.
确保严格的钥匙管理制度。
·Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
确保给客人提供最基础的品牌标注服务外, 如果有适当的时机也要给客人提供多种选择的服务。
·Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
根据消费者审计报告的结果,确保相关措施的跟进执行。
·Prepares welcome cards and keys for arrival FIT guests.
为散客提前准备欢迎卡及房卡。
·Ensures accurate knowledge of hotels and the tourism in Chongqing.
确保准确的重庆酒店知识和旅游信息。
·Reports “Lost and Found” items.
上报“失物招领”的物品
·Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以主动灵活的态度与前台员工紧密工作并专注完成酒店预算和客人满意度。
·Supports and embraces the spirit of “We work through Teams”.
坚持发扬“群策群力”的精神。
·Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
确定入住和离店的详细情况,安排行李运送和车辆以及其他服务要求。