- Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
了解酒店目标客户的需求及相应的行业知识,确保酒店的产品及服务优于竞争对手酒店,最大化的提高生意装换率及客户满意度。
- Prepare Weekly Events Forecast and seize upselling opportunities
准备每周活动的预测和把握扩大销售的机会。
- Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
确保生意的及时跟进及同客户建立战略合作的关系,提升并维持生意转换率及客人满意度始终维持高水准。
- Supervise the timely delivery of Master Invoice to customers and facilitate payment
跟进客户发票交付以及加快客人付款。
- Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
与预订部,市场销售部,餐饮部通力合作以确保所有环节顺利进行。
- In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在会议计划过程中,同会议主办方充分沟通,考虑活动的流程,餐饮安排,菜单定制,布置需要等因素,确保活动场地的优化使用,提高会议执行的效率。
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
每天每个会议筹办者见面汇报日常事件,检讨消费,账单和任何异常合约估计最终计费帐单和审查
- Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
计划和进行事前与客户以及餐饮工作人员协商,以确定潜在的客户体验的增强
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