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岗位概要:
负责楼层客房检查,监督管理客房服务员的工作质量。
SPECIFIC DUTIES:
1. Arrange associates’ daily tasks reasonably and fairly
2. Conduct daily floor briefing.
3. Inspect assigned guestrooms. Strictly according to hotel standard and ensure all the guestrooms are clean with all facilities properly operating.
4. Inspect all check out guestrooms and update room status timely for selling.
5. Be in charge of associates’ training and coaching.
6. Inspect and ensure all associates make guestrooms according to procedures.
7. Report all maintenance needs to Engineering timely and follow up the outcome.
8. Weekly and monthly check of guest amenities and store the guest amenities in order.
9. Ensure all the Lost and Found extending to housekeeping office in the day. Any deferred extending is strictly forbidden.
10. Handle guest complaint. It is essential to achieve guest satisfaction. Meanwhile, the floor supervisor shall inspect and give instant feedback to quest request.
11. Coordinate with Engineering Department and arrange guestrooms maintenance and MRT.
12. Record daily special issues on the office log book and prepare the following up list for the next shift.
13. Evaluate associates’ performance.
14. Other assignments direct by the supervisor.
上海万豪虹桥大酒店位于距虹桥开发区中心3公里处,是一家豪华五星级酒店。酒店靠近上海世贸商城及国际展览中心,10分钟便可抵达光大会展中心,瞬间可至虹桥机场,经延安路高架可达市中心、外滩及浦东机场。在酒店的正对面是新建成的双层7000平方米的国际农展中心,可举办各种展览。上海万豪虹桥大酒店作为一家豪华五星级酒店拥有321间客房及套房,包括豪华客房176间,行政客房及套房共计145间。美不胜收的酒店空中花园景观尽收眼底,提供共计2,400平方米的会议和宴会场地及设施,位于一楼的酒店大堂酒吧,万豪咖啡厅,行政酒廊,以及位于三楼的游泳池与健身中心,均为来自五湖四海的宾客提供了住宿、餐饮及休闲娱乐的各类舒享场所。离上海虹桥国际机场距离(公里):4离浦东国际机场距离(公里):60离上海火车站距离(公里):13 离市中心距离(公里):11 离虹桥开发区距离(公里):2.5 周围景观:农展中心、上海动物园