【岗位职责】
1、确保公司的政策和程序,并服从品牌标准。
2、自信地知道食品和饮料菜单内容并能够详细地解释给客人,理解餐饮需求并提供适当的建议。
3、确保餐厅区域每餐段都将按标准设定,这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。
4、确保自助餐台的干净和整洁。
5、确保服务台保持干净和整洁。
6、有效地与厨房沟通。
7、确保完全了解食品出品,已做更好推销。
8、和客人和同事礼貌友好。
9、呈现菜单给客人和点饮料。
10、推荐菜品和饮料。
11、要知道厨房和餐厅之间协调的重要性。
12、当客人到达和离开时,要协助拉椅子。
13、清理桌面垃圾。
14、不断的补充与替换:面包,黄油,水,烟灰缸,和其他配料。
15、客人离开后,马上重新摆台。
16、给不同区域及时补充清洁项目。
17、在适当的地方摆放及更换布草。
18、完成经理,副经理,督导分配的工作。
19、当督导要求时,可胜任其他工作。
20、参加酒店安排的所有培训。
21、彻底了解服务流程。
22、在繁忙时迅速完成工作。
23、灵活性班次。
24、必要的团队合作。
25、确保知道每日特价菜项目,估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。
26、知道并了解所有单杯葡萄酒。
27、熟知座位号码、酒店政策对着装要求,单间的情况等
28、餐饮总监和经理可能安排其他工作。
【岗位要求】
1、有服务员工作经历优先。
2、英语沟通能力。
3、形象好。
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Hangzhou Tianlun Hotel Management Co., Ltd. was founded in 1995 and is wholly owned by Zhejiang Zhongtian Industrial Group. It owns brands such as Tianlun Hotel and Tianlun Boutique Hotel. Its original address was No. 124, Shuguang Road. In 2018, due to the construction of the subway, it was relocated to Qingzhiwu, sharing the same address with the Qingzhiwu Branch of Hangzhou Tianlun Hotel Management Co., Ltd. (Tianlun Boutique Hotel).Tianlun Boutique Hotel is located at No. 69, Yugu Road (entrance of Qingzhiwu). It is adjacent to the old campus of Zhejiang University and the Botanical Garden, and it takes about 15 minutes to walk to the West Lake. The entire hotel takes bricks, tea and Song Ci poetry as cultural elements, decorated with ink painting style of Jiangnan and classical seal engraving. The business areas of the hotel are divided into guest rooms, a Chinese restaurant on the first floor, and a Roof Garden on the fourth floor. The Chinese restaurant mainly serves Zhejiang cuisine, integrating the characteristics of dishes from various regions. Its ingredients are mainly from the fish in Taihu Lake and fresh ingredients near Hangzhou. Crabs are available all year round. After more than 20 years of careful building and accumulation, it has become a well-known restaurant for crabs in Hangzhou. The annual Lake Crab Festival starting in September is a grand event for crab eaters in Hangzhou. There are about 35 guest rooms, which are decorated in a new Chinese style, integrated with Longjing tea culture in Hangzhou, and are very popular among overseas tourists. The Roof Garden restaurant is located on the top floor of the hotel, overlooking the entire Qingzhiwu scenic area. The roof garden platform is the preferred place for holding various parties and gatherings. 杭州天伦大酒店管理有限公司创立于1995年,由浙江中田实业集团全资控股,拥有天伦大酒店、天伦精品酒店等品牌。原址在曙光路124号,2018年因配合地铁施工,整体搬迁至青芝坞,与杭州天伦大酒店管理有限公司青芝坞分店(天伦精品酒店)同址。 天伦精品酒店西湖店位于玉古路69号(青芝坞入口处),毗邻浙江大学老校区和植物园,步行至西湖边约15分钟左右。整个酒店以青砖、茶叶、宋词为文化元素,并配以水墨江南的修饰和古典印章的点缀,营业区域分为客房、一楼中餐厅和四楼空中花园(Roof Garden)。中餐厅以江浙菜系为主,融合各地菜肴特色,取材自太湖的鱼鲜和杭州附近的新鲜食材,一年四季蟹源不断。经过二十余年的精心打造和沉淀积累,现已成为杭州吃蟹的知名餐厅,每年九月开始的湖蟹节更是杭城食蟹客的一次盛会。客房约三十五间,以新中式的装修风格融合杭州本地的龙井茶文化,在海外游客中的知名度很高。Roof Garden餐厅位于酒店的顶楼,俯瞰整个青芝坞景区,屋顶花园平台是举办各类Party聚会的首选之地。—————————————————————————————————————————————————————————————————————————————————————————————————————— 需订房订餐的宾客敬请拨打:86-571-81968989