急招!!!试用期工资不打折
岗位职责
1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4. 客满时,负责安排好后到的宾客,使宾客乐于等位。
5. 随时注意听取宾客的意见,及时向上级反映。
6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
1.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
2.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
3.工作主动、热情、认真,责任心较强。
4.身体健康,仪表端庄。
Hangzhou Tianlun Hotel Management Co., Ltd. was founded in 1995 and is wholly owned by Zhejiang Zhongtian Industrial Group. It owns brands such as Tianlun Hotel and Tianlun Boutique Hotel. Its original address was No. 124, Shuguang Road. In 2018, due to the construction of the subway, it was relocated to Qingzhiwu, sharing the same address with the Qingzhiwu Branch of Hangzhou Tianlun Hotel Management Co., Ltd. (Tianlun Boutique Hotel).Tianlun Boutique Hotel is located at No. 69, Yugu Road (entrance of Qingzhiwu). It is adjacent to the old campus of Zhejiang University and the Botanical Garden, and it takes about 15 minutes to walk to the West Lake. The entire hotel takes bricks, tea and Song Ci poetry as cultural elements, decorated with ink painting style of Jiangnan and classical seal engraving. The business areas of the hotel are divided into guest rooms, a Chinese restaurant on the first floor, and a Roof Garden on the fourth floor. The Chinese restaurant mainly serves Zhejiang cuisine, integrating the characteristics of dishes from various regions. Its ingredients are mainly from the fish in Taihu Lake and fresh ingredients near Hangzhou. Crabs are available all year round. After more than 20 years of careful building and accumulation, it has become a well-known restaurant for crabs in Hangzhou. The annual Lake Crab Festival starting in September is a grand event for crab eaters in Hangzhou. There are about 35 guest rooms, which are decorated in a new Chinese style, integrated with Longjing tea culture in Hangzhou, and are very popular among overseas tourists. The Roof Garden restaurant is located on the top floor of the hotel, overlooking the entire Qingzhiwu scenic area. The roof garden platform is the preferred place for holding various parties and gatherings. 杭州天伦大酒店管理有限公司创立于1995年,由浙江中田实业集团全资控股,拥有天伦大酒店、天伦精品酒店等品牌。原址在曙光路124号,2018年因配合地铁施工,整体搬迁至青芝坞,与杭州天伦大酒店管理有限公司青芝坞分店(天伦精品酒店)同址。 天伦精品酒店西湖店位于玉古路69号(青芝坞入口处),毗邻浙江大学老校区和植物园,步行至西湖边约15分钟左右。整个酒店以青砖、茶叶、宋词为文化元素,并配以水墨江南的修饰和古典印章的点缀,营业区域分为客房、一楼中餐厅和四楼空中花园(Roof Garden)。中餐厅以江浙菜系为主,融合各地菜肴特色,取材自太湖的鱼鲜和杭州附近的新鲜食材,一年四季蟹源不断。经过二十余年的精心打造和沉淀积累,现已成为杭州吃蟹的知名餐厅,每年九月开始的湖蟹节更是杭城食蟹客的一次盛会。客房约三十五间,以新中式的装修风格融合杭州本地的龙井茶文化,在海外游客中的知名度很高。Roof Garden餐厅位于酒店的顶楼,俯瞰整个青芝坞景区,屋顶花园平台是举办各类Party聚会的首选之地。—————————————————————————————————————————————————————————————————————————————————————————————————————— 需订房订餐的宾客敬请拨打:86-571-81968989